Deal with Dissatisfied Customers & Increase Morale
- All levels
- 21 and older
- $499
- 700 W 39th Ave, Denver, CO
- 4 hours
Apr 17th
8–11am MDT
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Class Description
Description
What you'll learn in this customer service training:
Topics include:
Module 1: Strategies For Dealing With Dissatisfied Customers
Featuring Jack Mackey
On average, if a customer’s complaint is effectively addressed, he or she will tell up to five people about their positive experience. However, if their complaint isn’t handled properly, they’ll tell as many as 9 people verbally and many, many more on social media. As you see, every day, your business can rise or fall on your ability to manage dissatisfied customers.
Learning Goals:
Featuring Mark Sanborn
The British statesman Benjamin Disraeli said that, “Every production of genius must be the production of enthusiasm.” If that’s the case, then maybe what’s needed in business today isn’t new ideas or more information, it’s the production of greater enthusiasm among the people who do the work.
Learning Goals:
Module 1: Strategies For Dealing With Dissatisfied Customers
Featuring Jack Mackey
On average, if a customer’s complaint is effectively addressed, he or she will tell up to five people about their positive experience. However, if their complaint isn’t handled properly, they’ll tell as many as 9 people verbally and many, many more on social media. As you see, every day, your business can rise or fall on your ability to manage dissatisfied customers.
Learning Goals:
- Diffuse customer anger
- Deal with predictable problems
- Impossible complaints
Featuring Mark Sanborn
The British statesman Benjamin Disraeli said that, “Every production of genius must be the production of enthusiasm.” If that’s the case, then maybe what’s needed in business today isn’t new ideas or more information, it’s the production of greater enthusiasm among the people who do the work.
Learning Goals:
- Diagnostic tool for performance failure
- The motivation challenge of leadership
- Help people choose to be motivated
Refund Policy
- Cancellation prior to 2 business days of class will get a full refund.
- Cancellation within 2 business days will not be refunded, however, fees may be applied to a future course.
In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.
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Colorado Leadership Institute
Our mission is to create a better world by developing stronger, more ethical leaders.
We know that we can accomplish this mission by providing better leadership training to companies, nonprofit organizations, and government agencies around the world.
In 30 years of partnering with clients worldwide, we...
Read more about Colorado Leadership Institute
This school has been carefully vetted by CourseHorse and is a verified Denver educator.
Colorado Leadership Institute
Globeville
700 W 39th Ave
At Fox St
Denver, Colorado 80216 Globeville
700 W 39th Ave
At Fox St
Denver, Colorado 80216
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