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Customer Service

at Mission Critical Training - Centennial

(1)
Course Details
Price:
$250 16 seats left
Start Date:

Fri, Dec 06, 1:00pm - 5:00pm

Location:
Centennial
7343 S Alton Way Ste 100
Near S Alton Ct
Centennial, Colorado 80112
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Description
Class Level: All levels
Age Requirements: 16 and older
Average Class Size: 18

What you'll learn in this customer service training:

When a client reaches out to an organization, it is the moment of truth. There is a high likelihood your client has attempted other methods to get their situation, issue, challenge resolved before calling you. The way your associate handles the interaction is critical. Ensuring your associates are positively positioning even the most challenging situation is essential in getting recommended, additional purchases and raving reviews.

Training Class Goal:
In the Customer Service class you will learn how to use positive positioning even in the most challenging situations to get recommended, increase purchases and create a positive client experience.

Prerequisites:
None – this class is useful for anyone working in a front-line customer interfacing position in service and sales.

Topic Covered:
  • What is positive positioning?
  • Why is it important when interacting with your clientele, impact of negative language?
  • Internal rules or processes, avoiding the trap
  • Tone and Language
  • Checking for understanding
  • Even in the most challenging of situations, how to effectively engage with your clients
Our courses are designed specifically for companies and their employees.

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Mission Critical Training

All classes at this location

Directions: Take I-25 to the Dry Creek exit and turn West on Dry Creek. Take a right at Yosemite and then another right on S. Alton way. The building is 2 blocks down on the left. Their are 2 entrances to the building. Go to the one on the right (#100) to access our training center. FREE PARKING! This building offers free parking. The training center entrance has a handicap accessible ramp if needed. Do not park on Alton Way.

Start Dates (1)
Start Date Time Teacher # Sessions Price
1:00pm - 5:00pm TBD 1 $250

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