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Conflict Management Training

at Knowledgehut -

(14)
Course Details
Price:
$549
Start Date:

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Location:
~TBD~ (Map)
Important:
Early bird price until May 21, $799 thereafter.
Description
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 25

What you'll learn in this conflict resolution training:

Conflicts are inevitable when people with different personalities and goals are put together to work in the same environment. Quite often, the clash that results leads to extreme anger and animosity, and this can have a very disruptive effect on the entire team. As a leader, you are often called upon to defuse the situation and resolve differences in a collaborative manner, before the situation spirals out of control.

Our one day workshop in Conflict Management and Communication Skills provides you with effective tools to manage stressful situations in the workplace and become a highly successful person and leader. Learn to build conflict resolution techniques that work, and manage complex team dynamics with sensitivity and firmness.
On successful completion of the course, you will receive a Course Completion Certificate from KnowledgeHut with Credits (1 credit per hour of training). 

What you will learn:
On completion of this course, participants will be able to:
  • Understand why conflicts arise
  • Identify common responses to conflicts in terms of behavior, thoughts and attitude
  • Explore Aggressive, Passive and Assertive approaches and the consequence of each response
  • How to deal with difficult team members
  • Learn effective conflict resolution methods and best practices for managing conflicts
  • How to build trust and credibility with colleagues and team members
  • Learn to hold difficult conversations calmly and assertively
Here’s what you will get:
  • 1-day interactive workshop led by experts in the field
  • Interactive session (questionnaires, open discussions and sharing) between trainer and learners
  • Think, pair and share for and between group facilitation
  • Mini lectures by trainer and role plays by learners to highlight the learning lessons
  • Demonstration by the trainer to break down conflicts and barriers at the workplace
  • Case studies highlighted and lessons learnt
  • Group activities and brainstorming sessions
  • Group project work including debrief sessions after each activity undertaken
  • Insights and reflections on what has been shared and learnt during the training workshop
  • Completion certificate will be provided
  • Downloadable e-book
KEY FEATURES
  • 8-hour interactive and intensive workshop led by industry experts
  • Downloadable courseware
  • Role play and case studies for practical understanding
  • Course completion certification issued by KnowledgeHut
  • Get the day-to-day tools to be a successful leader and person

CURRICULUM

The training workshop covers the following aspects:
  • The intention behind every conflict-The cause and effect of the conflict. How did it happen? What were the consequences?
  • Mindset Change – Why is it important for this change? Changes are needed for progression in life. Get rid of old habits that prevent you from moving ahead. In this millennial generation, cultural differences are inherent. The steps we need to take to fit into this cultural era and adapt to the working environment and varied styles of employees
  • How to apply the principles leading to conflict resolution and establish a harmonious working environment
  • The 5-step strategy in implementing the blueprint for Conflict Resolution

    The areas that will be examined include:

    a. Self-Awareness and Self-Management
    Be aware of the working environment around us

    b. Emotions
    How to Manage Our Emotions Better

    c. Conflicting Styles
    Why are there conflicting styles and how to manage them and collaborate

    d. Conflicting Roles
    The similar roles in the organization that cause conflicts

    e. Conflicting Resources
    Allocation of resources that trigger conflicts and how to manage them

  • How to build and sustain relationships with your supervisors, colleagues and peers

    3 areas to examine:

    a. Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment

    b. The Mastery of Building Rapport at the Workplace

    c. Build Trust and Confidence amongst supervisors, colleagues and peers

Still have questions? Ask the community.

Refund Policy

A) CANCELLATIONS BY THE PARTICIPANT


All Cancellations must be notified over email and the refunds will be provided as below:

  • Within 24 hours of registration: 100% refund
  • Less than 10 days to the workshop: No refund. As a courtesy, we could allow you to apply 50% of your payment towards a future training program within one year of the cancellation date.
  • 1-3 days prior to class and no-shows: No refund and no credit.

However, please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding.

Refunds towards cancellations initiated by a customer will take up to 30 days from the receipt of written request for refund.


B) RESCHEDULES BY THE PARTICIPANT


All reschedules must be notified over email and the following rules will apply:

  • Greater than 10 days to the workshop: Credit to a future workshop
  • Less than 10 days to the workshop: Credit to a future workshop + 10% (of Standard Course Fee) Reschedule charge

Registrant substitutions may be made at any time.

Please note that if you do not cancel or do not attend, you would not be offered a refund nor will the amount be credited to a future training.


CANCELLATIONS / RESCHEDULES BY KNOWLEDGEHUT

Please Note: KnowledgeHut reserves the right to substitute previously allocated presenters with alternative qualified presenters, if deemed necessary.

KnowledgeHut also reserves the right to cancel or reschedule events in case of insufficient registrations, or if presenters cannot attend due to unforeseen circumstances. You are therefore advised to consult a KnowledgeHut agent prior to making any travel arrangements for a workshop.

In case of a cancellation, you will be notified prior to the start date and will be offered full credit to a future event or a full refund, promptly.


REFUNDS FOR E-LEARNING COURSES


All cancellations must be notified over email and the refunds will be provided as below:

  • Within 48 hours of registration and before accumulating 30 minutes training: 100% or transfer to another online course
  • After 48 hours of registration and after accumulating 30 minutes of training: No refund.

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School: Knowledgehut

Knowledgehut

In today’s dynamic world of workplace education, learning policies within organisations are evolving at rapid speed in response to emerging technologies. Traditional, formal and scheduled training methods have given way to more informal and on-demand forms of learning, with an increasing accent on...

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