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ITIL® Service Transition

at Sprintzeal Americas Inc - Streeterville

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Course Details
Price:
$3,798
Start Date:

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Location:
Streeterville, Downtown/Loop
401 N Michigan Ave
Btwn E Illinois St & E Lower Wacker Dr
Chicago, Illinois 60611
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Description
Class Level: Intermediate
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this itil training:

Service transition includes the management and coordination of the processes, systems and functions to package, build, test and deploy a release into production and establish the service specified in the customer and stakeholder requirements.
It helps to plan and manage the change of state of service in its life cycle.

ITIL Service Transition training from VMedu Partnered Sprintzeal’s makes sure that changed services satisfy the needs of customer and business expectations.

The goals of service transition:-
  • Plan and manage the capacity and resources required to package, build, test and deploy a release into production
  • Provide a consistent and rigorous framework for evaluating the service capability and risk profile before a new service is released
  • Establish and maintain the integrity of all identified service assets and configurations
  • Provide good quality knowledge and information to expedite effective decisions about promoting a release
  • Provide efficient, repeatable build and installation mechanisms to deploy releases to test and production
  • Ensure that the service can be managed, operated and supported in accordance with service design.
During service transition, the following organizational elements need support:
  • Service Strategy
  • People
  • Process
  • Technology
  • Suppliers of the service
  • Organizational culture
  • Governance
  • Risk
The scope of service transition:

It includes the management and coordination of the processes, systems and functions to package, build, test and deploy a release into production and establish the service specified in the customer and stakeholder requirements.

The following activities are excluded from the scope of service transition best practices:
  • Minor modifications to the production services and environment, for example, replacement of a failed PC or printer, installation of standard software on a PC or server, new user
  • Ongoing continual service improvements that do not significantly impact the services or service provider’s capability to deliver the services, for example, request fulfillment activities driven from service operations
  • Service transition processes
  • Knowledge management  
  • Change management  
  • Release and deployment management
  • IT service asset and configuration management  
  • Service validation and testing
Eligibility:
  • A minimum 21 hours ofinstruction with an Accredited Training Organisation (or an accreditede-learning solution).
  • ITIL Foundation Certificate in IT Service Management
  • Two years of experience in the field of IT is highly desirable. Candidates should also spend some time reviewing the syllabus and the ITIL® Service Transition publication to prepare for the exam
Note:
  • We determine the classroom training locations before 2 weeks of training schedule and you’ll be informed about it by email.

Still have questions? Ask the community.

Refund Policy
1. Classroom Training/ Virtual classes
All Cancellations must be notified over email and the refunds will be provided as below:
  • All registrations should be made at least two weeks prior to workshops, unless website allows you to book it online over last minute.
  • 20 days to the workshop 
  • 75%-10 days to the workshop: 50%
  • Less than 10 days to the workshop: No refund + 10% (of Standard Course Fee) Cancellation charge.
2. Online Training 
All cancellations must be notified over email and the refunds will be provided as below:
  • Within 48 hours of registration and before accumulating 30 minutes training: 100% or transfer to another online course
  • After 48 hours of registration and after accumulating 30 minutes of training: No refund

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Reviews of Classes at Sprintzeal Americas Inc (2)

School: Sprintzeal Americas Inc

Sprintzeal Americas Inc

Sprintzeal Americas Inc. is an extended solutions partner to organizations seeking consulting or training services to enhance workforce performance and drive business success.

Our courseware in the fields of Sales, Operations, Marketing, Management and consulting is aimed at delivering measurable improvements...

Read more about Sprintzeal Americas Inc

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