ITIL® Service Operation

Our ITIL® Service Operation training in Chicago IL focuses on the coordination and implementation of activities that enable a smooth and continuous flow of operations, products, and services during the IT service lifecycle. This ITIL® Service Operation module supports business operations and helps in taking control of new or changed services which in turn helps in planning and executing the actual efficiency.

ITIL® Service Operation course covers overall concepts, processes, policies, and methods in dept in the service lifecycle. This course mainly focuses on the processes, principles, and technology that are taken into consideration while implementing ITIL® Service Operation. The main objective of ITIL® Service Operation is to ensure that the required IT service works efficiently and effectively and as per business requirements ITIL® Service Operation plays a key requirement that helps in improving the services.  

Course objectives

• Support users in using the actual service.
• Minimize the impact of service outages on a day to day business activities.
• Reduce incidents and problems.
• Ensure that access to agreed IT services is provided to authorized personnel only.
• It helps in selecting the best practices to assist the organization.   

One of the main objectives of the ITIL® Service Operation is that the IT services are delivered effectively and efficiently with the utmost quality of service.  

Benefits and skills acquired

The practices and skills required by the ITIL® Service Operation certification themselves are building blocks in this field some of the benefits of skills are:

• Provide a framework for operations which helps in increasing the efficiency.
• Reduce unplanned expenditures for both business and IT through optimized handling of services.
•  It allows an organization to take full advantage of the services.
• It helps learners get in getting acquainted with the best-practice methodology.
• It addresses and teaches professionals to focus on the most important aspect of a business.
• Increase the market value of a certified professional
• It helps the professional sort and prioritizes the things that are of value according to the business standards.

After completing this course, you will be able to:

• Describe the Service Operation’s purpose, objectives, scope and value to business and the key components of ITIL library
• Explain the involvement of Service Operation staff within other lifecycle stages
• Describe the Operational Activities in other Lifecycle Stages
• Explain how Service Operation (SO) is organized and how its functions are structured
• List the challenges, critical success factors and risks associated with Service Operations

Prerequisites:

Candidate appearing for the course must hold:

• Earlier ITIL® (V2) Foundation plus Foundation Bridge
• ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

Location will be conveyed to the registrants before the start of class.