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ITIL® Operational Support and Analysis

at Sprintzeal Americas Inc - Streeterville

(50)
Course Details
Price:
$2,698 16 seats left
Start Date:

Mon, Jul 29, 9:00am - Jul 31, 5:00pm (3 sessions)

Next start dates (3)

Location:
Streeterville, Downtown/Loop
401 N Michigan Ave
Btwn E Illinois St & E Lower Wacker Dr
Chicago, Illinois 60611
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Description
Class Level: Intermediate
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this itil training:

The ITIL Operational Support and Analysis (OSA) Certificate is a free standing qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service
Management.

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

Course Overview:

ITIL OSA® from VMedu Partnered Sprintzeal’s makes sure one to prepare for the ITIL® OSA exam in the comfort of their own place.

This course prepares you for the exam leading to the ITIL Intermediate Certificate. The ITIL Foundation Certificate is required to take the ITIL Intermediate OSA exam. The ITIL Certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply OSA practices in resolution and support of the service management lifecycle and specifically in the following key ITIL process, role and function areas:
  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management
  • Service desk
  • Technical management
  • IT operations management
  • Application management
This phase enhances one’s skill to apply core practices to support the service management lifecycle in real time. It also covers issues relating to the people, relationships, procedures and infrastructure technology required to ensure that the organization or programmer can provide the high quality and cost effective IT services that are required to meet organizational needs.

The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:
  • Configuration Manager
  • Availability Manager
  • System Software
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Database Administrator
  • Problem Manager
  • Network Support
Eligibility:

Individuals must have an in-depth knowledge of the ITIL services and tools to apply for this course.

Note:

We determine the classroom training location two weeks before training schedule and you'll be informed about it by email.

Still have questions? Ask the community.

Refund Policy
1. Classroom Training/ Virtual classes
All Cancellations must be notified over email and the refunds will be provided as below:
  • All registrations should be made at least two weeks prior to workshops, unless website allows you to book it online over last minute.
  • 20 days to the workshop 
  • 75%-10 days to the workshop: 50%
  • Less than 10 days to the workshop: No refund + 10% (of Standard Course Fee) Cancellation charge.
2. Online Training 
All cancellations must be notified over email and the refunds will be provided as below:
  • Within 48 hours of registration and before accumulating 30 minutes training: 100% or transfer to another online course
  • After 48 hours of registration and after accumulating 30 minutes of training: No refund

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Sprintzeal Americas Inc

All classes at this location

Start Dates (4)
Start Date Time Teacher # Sessions Price
9:00am - 5:00pm TBD 3 $2,698
This course consists of multiple sessions, view schedule for sessions.
Tue, Jul 30 9:00am - 5:00pm TBD
Wed, Jul 31 9:00am - 5:00pm TBD
9:00am - 5:00pm TBD 3 $2,698
This course consists of multiple sessions, view schedule for sessions.
Tue, Aug 13 9:00am - 5:00pm TBD
Wed, Aug 14 9:00am - 5:00pm TBD
9:00am - 5:00pm TBD 3 $3,798
This course consists of multiple sessions, view schedule for sessions.
Sun, Aug 25 9:00am - 5:00pm TBD
Sat, Aug 31 9:00am - 5:00pm TBD
9:00am - 5:00pm TBD 3 $2,698
This course consists of multiple sessions, view schedule for sessions.
Tue, Aug 27 9:00am - 5:00pm TBD
Wed, Aug 28 9:00am - 5:00pm TBD

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Our courseware in the fields of Sales, Operations, Marketing, Management and consulting is aimed at delivering measurable improvements...

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