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ITIL® Lifecycle - Service Transition

at Mountainview ITSM - Near North Side

Course Details
Price:
$1,999 10 seats left
Start Date:

Mon, Sep 23, 8:30am - Sep 26, 5:00pm (4 sessions)

Next start dates (9)

Location:
Near North Side, Downtown/Loop
540 N Michigan Ave
Btwn E Ohio St & E Grand Ave
Illinois City, Illinois 60611
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Description
Class Level: Intermediate
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this itil training:

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Transition publication. 

The ITIL Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. 

Course Syllabus:
  • Learning Unit ST01: Introduction to service transition
  • Learning Unit ST02: Service transition principles
  • Learning Unit ST03: Service transition processes
  • Learning Unit ST04: Managing people through service transitions
  • Learning Unit ST05: Organizing for service transition 
  • Learning Unit ST06: Technology Considerations 
  • Learning Unit ST07: Implementing and improving service transition
  • Learning Unit ST08: Challenges, critical success factors and risks
Prerequisite Entry Criteria: 
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to  gain admission. 

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:  
  • Earlier ITIL (V2) Foundation plus Foundation Bridge  
  • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
Eligibility for Examination: 
To be eligible to take the ITIL Intermediate Qualification: Service Transition examination, candidates shall fulfill the following requirements: 
  • Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e learning solution) for this syllabus, as part of a formal, approved training course/scheme 
  • A basic IT literacy and around 2 years IT experience are highly desirable 
  • Hold the ITIL Foundation Certificate in IT Service Management 
  • It is recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Transition publication in preparation for the examination, specifically Chapter 2: Service management as a practice.

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Refund Policy
  • If purchased less than a year ago: A 100% refund on the exam portion less an administration fee.
  • If purchased more than a year ago: Not refundable but a credit of the value of the service can be used towards other Mountainview Training or Services. 
  • Courses are transferable if CourseHorse is notified otherwise an administration fee will be applied.

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Start Dates (10)
Start Date Time Teacher # Sessions Price
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Sep 24 8:30am - 5:00pm TBD
Wed, Sep 25 8:30am - 5:00pm TBD
Thu, Sep 26 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Oct 01 8:30am - 5:00pm TBD
Wed, Oct 02 8:30am - 5:00pm TBD
Thu, Oct 03 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Oct 08 8:30am - 5:00pm TBD
Wed, Oct 09 8:30am - 5:00pm TBD
Thu, Oct 10 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Oct 15 8:30am - 5:00pm TBD
Wed, Oct 16 8:30am - 5:00pm TBD
Thu, Oct 17 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Oct 22 8:30am - 5:00pm TBD
Wed, Oct 23 8:30am - 5:00pm TBD
Thu, Oct 24 8:30am - 5:00pm TBD
Start Date Time Teacher # Sessions Price
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Oct 29 8:30am - 5:00pm TBD
Wed, Oct 30 8:30am - 5:00pm TBD
Thu, Oct 31 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Nov 05 8:30am - 5:00pm TBD
Wed, Nov 06 8:30am - 5:00pm TBD
Thu, Nov 07 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Nov 12 8:30am - 5:00pm TBD
Wed, Nov 13 8:30am - 5:00pm TBD
Thu, Nov 14 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Nov 19 8:30am - 5:00pm TBD
Wed, Nov 20 8:30am - 5:00pm TBD
Thu, Nov 21 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Nov 26 8:30am - 5:00pm TBD
Wed, Nov 27 8:30am - 5:00pm TBD
Thu, Nov 28 8:30am - 5:00pm TBD

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School: Mountainview ITSM

Mountainview ITSM

Mountainview ITSM specializes in Information Technology Service Management. We have been delivering services since 1992. We are a World-wide Accredited Training Organization and Accredited Courseware Provider for:

  • ITIL
  • ISO 20000 
  • ISO 27000
  • PRINCE2
  • MoR
  • and more
Mountainview’s success is directly attributable...

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