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ITIL® Lifecycle - Service Operation is unfortunately unavailable

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ITIL

Computer Training Source, Inc. @ 420 N Wabash Ave, Chicago, IL

Gain practical knowledge and skills in IT Service Management with the most widely adopted approach in the world. Prepare for the ITIL Foundation certificate exam and enhance your understanding of service management, service strategy, service design, service transition, service operation, and continual service improvement.

(21) All levels 18 and older
$1,895

3 sessions

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ITIL® Lifecycle - Service Operation

Gain industry-recognized knowledge and skills in service management with this comprehensive training module and exam from Mountainview ITSM. The ITIL Intermediate Qualification: Service Operation Certificate is a valuable qualification for IT professionals looking to advance their careers in IT service management.

  • Intermediate
  • 18 and older
  • $1,999
  • 540 N Michigan Ave , Illinois City, IL
  • 36 hours over 4 sessions

Start Dates (0)

  • $1,999
  • Mountainview - Chicago @ 540 N Michigan Ave , Illinois City, IL 60611
  • 36 hours over 4 sessions
  • Classes are only held if at least 5 students show up.
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Class Description

Description

What you'll learn in this itil training:

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Operation publication. 

The ITIL Intermediate Qualification: Service Operation Certificate is a free-standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. 

Course Syllabus:
  • Learning Unit SO01: Introduction to service operation
  • Learning Unit SO02: Service operation principles
  • Learning Unit SO03: Service operation activities
  • Learning Unit SO04: Common service operation activities
  • Learning Unit SO05: Organizing for service operation
  • Learning Unit SO06: Technology considerations
  • Learning Unit SO07: Implementation of service operation
  • Learning Unit SO08: Challenges, critical succcess factors and risks
Prerequisite:
Entry Criteria Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to  gain admission.

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required: 
  • Earlier ITIL (V2) Foundation plus Foundation Bridge
  • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
Eligibility for Examination:
To be eligible for the ITIL Intermediate Qualification: Service Operation examination, the candidate must have fulfilled the following requirements: 
  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme 
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL Foundation Certificate in IT Service Management 
  • It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination, specifically Chapter 2: Service management as a practice. 

Refund Policy

  • If purchased less than a year ago:
    • A 100% refund on the exam portion less an administration fee.
  • If purchased more than a year ago:
    • Not refundable but a credit of the value of the service can be used towards other class.

Courses are transferable if CourseHorse is notified otherwise an administration fee will be applied.

In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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Mountainview ITSM

Mountainview ITSM specializes in Information Technology Service Management. We have been delivering services since 1992. We are a World-wide Accredited Training Organization and Accredited Courseware Provider for:

  • ITIL
  • ISO 20000
  • ISO 27000
  • PRINCE2
  • MoR
  • and more
Mountainview’s success is directly attributable...

Read more about Mountainview ITSM

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Mountainview ITSM

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