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ITIL Foundation Training

at Sprintzeal Americas Inc - Streeterville

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Course Details
Price:
$1,595
Start Date:

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Location:
Streeterville, Downtown/Loop
401 N Michigan Ave
Btwn E Illinois St & E Lower Wacker Dr
Chicago, Illinois 60611
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Description
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this itil training:

ITIL® (Information Technology Infrastructure Library) is the most advanced and industry accepted approach towards IT service management. ITIL® works on set of frame works revolving around best practices in IT service management industry to fulfill customer needs.


ITIL® Foundation serves as the base towards adapting to ITIL® best practices. ITIL® Foundation training helps an individual to understand the key concepts, strategies & terminologies of ITIL® 2011 service life cycle in IT service management.


ITIL® Foundation 2011 is the first level toward the achieving your expertise in ITIL® best practices. ITL Foundation training focuses on imparting basic knowledge on all the process of IT service lifecycle Like Design, Strategy, operation, transition and continual service improvement.


After completing the course you will have clear understanding on:

  • Increase your visibility in the team.
  • Identify the areas of improvement with the process.
  • Understand the basic on ITIL® frame work used in IT service Management.
  • Understand the terminology and practices used by world leaders in IT service management.
  • Achieve customer satisfaction by applying standard approach for your business.
  • Gain a globally recognized ITIL® foundation certification.

Course Agenda:

  • Introductory Lesson
  • Evolution of ITIL®
  • Service Management as a Practice
  • The Service Lifecycle
  • The Lifecycle Phase: Service Strategy
  • The Lifecycle Phase: Service Design
  • The Lifecycle Phase: Service Transition
  • The Lifecycle Phase: Service Operation
  • The Lifecycle Phase: Continues Service Improvement
  • One Hour of ITIL® 2011 Certification Exam for Participants who have opted for the Exam.

Please Note: 

  • We determine the classroom training locations before 2 weeks of training schedule and you’ll be informed about it by email.

Still have questions? Ask the community.

Refund Policy
1. Classroom Training/ Virtual classes
All Cancellations must be notified over email and the refunds will be provided as below:
  • All registrations should be made at least two weeks prior to workshops, unless website allows you to book it online over last minute.
  • 20 days to the workshop 
  • 75%-10 days to the workshop: 50%
  • Less than 10 days to the workshop: No refund + 10% (of Standard Course Fee) Cancellation charge.
2. Online Training 
All cancellations must be notified over email and the refunds will be provided as below:
  • Within 48 hours of registration and before accumulating 30 minutes training: 100% or transfer to another online course
  • After 48 hours of registration and after accumulating 30 minutes of training: No refund

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School: Sprintzeal Americas Inc

Sprintzeal Americas Inc

Sprintzeal Americas Inc. is an extended solutions partner to organizations seeking consulting or training services to enhance workforce performance and drive business success.

Our courseware in the fields of Sales, Operations, Marketing, Management and consulting is aimed at delivering measurable improvements...

Read more about Sprintzeal Americas Inc

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