ITIL Foundation Certification Training

This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

Skills covered: 

• ITIL key concepts
• ITIL central principles
• ITIL process models
• Service level management
• Customer experience improvements
• ITSM efficiency
• 15 ITIL best practices

ITIL Foundation

Learning Unit 01 - Introduction To Service Management Lifecycle 

• Principles
• The processes
• The ITIL service lifecycle

Learning Unit 02 - Service Strategy 

Introduction to service strategy 

Key concepts of service strategy  

Service strategy processes  

• Demand Management  
• Service Portfolio Management 
• Financial Management  
• Business Relationship Management 

Learning Unit 03 - Service Design 

Introduction to service design  

Key concepts of service design  

Service design processes  

• Service Catalogue Management  
• Service Level Management 
• Supplier Management  
• Capacity Management  
• Availability Management  
• IT Service Continuity Management 
• Information Security Management  
• Design Coordination 

Learning Unit 04 - Service Transition Introduction to service transition 

Key principles & models of service transition  Service transition processes 

• Transition, Planning and Support 
• Change Management
• Service Asset and Configuration Management 
• Release and Deployment management  
• Knowledge Management

Learning Unit 05 - Service Operations 

Introduction to service operations 

Service operations processes 

• Event Management 
• Incident Management  
• Problem Management 
• Request Fulfillment  
• Access Management  

Service operations function

Learning Unit 06 - Continual Service Improvement

Introduction to CSI 

Key principles and models of CSI

Learning Unit 07 - Summary and Exam Preparation

Review of key concepts 

Eligibility

This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.

Pre-requisites

To take the ITIL 4 Foundation Certification exam, no prerequisite is required.