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CRM Training Chicago

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Learn the ins and outs of customer relationship management (CRM) in Chicago with classes that cover topics such as data analysis, customer segmentation, and effective communication strategies.

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Apex & Visualforce Controllers (DEV 501)

ExitCertified

This comprehensive hands-on course is perfect for developers who want a deep dive into using Apex to build, extend, and deploy Salesforce applications on the Force.com platform. This course also covers using Apex to build and customize Visualforce pages. Skills Gained: When you complete the course, you’ll be able to use the capabilities of the Force.com cloud platform to develop or extend cloud applications: Develop custom Force.com code....

(2) All levels 18 and older
No upcoming schedules

Salesforce Admin Certification Prep

Computer Training Source, Inc. @ 420 N Wabash Ave, Chicago, IL

Get certified as a Salesforce Administrator with this hands-on course. Learn how to customize your organization's application, manage data, create reports and dashboards, and automate business processes. Enhance your skills and boost your career potential.

(21) All levels 18 and older
No upcoming schedules
$3,495

5 sessions

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Reporting Fundamentals (RPT-101)

Global Knowledge

This course covers Salesforce’s existing reports as well as the Salesforce reporting tool set. You will learn how to customize existing reports and create your own reports. Information on building dashboards and enhancing your reports via formulas and filters is provided to help you analyze your business. What You'll Learn Work with standard reports Establish a report building process Build custom reports using different reporting formats...

(12) All levels 18 and older
No upcoming schedules
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Sales Management in Microsoft Dynamics CRM 2011

ONLC Training Centers

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information. Audience Profile: This course is designed for new partners and customers of Microsoft Dynamics CRM that want to learn...

(7) All levels 18 and older
No upcoming schedules

Microsoft Dynamics CRM 2011 Customize & Configure

ONLC Training Centers

Microsoft Dynamics CRM 2011 Customization and Configuration describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include Security; creation and configuration of entities; design of forms views and charts; auditing and Solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution. Audience...

(7) All levels 18 and older
No upcoming schedules

Customize/Configure Microsoft Dynamics CRM 2013

ONLC Training Centers

This course is designed for customers who are interested in learning CRM 2013 or CRM 2015. It covers the new features in CRM 2015, but also the important capabilities of Microsoft Dynamics CRM in general. Overview This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts;...

(7) All levels 18 and older
No upcoming schedules

Introduction to Microsoft Dynamics CRM

ONLC Training Centers

This course “Introduction to Microsoft Dynamics® CRM ”, is intended to teach the skills needed to perform standard functions within Microsoft Dynamics CRM. This includes features of the application, as well as some “best practices” and some common usage procedures. The intended audience for the course is users who have little or no experience with Microsoft Dynamics CRM or perhaps have some level of experience with other CRM software applications....

(7) Beginner 18 and older
No upcoming schedules

Implementing an Analytics Strategy for the Sales Cloud

Global Knowledge

This course is a must for anyone responsible for using analytics to drive business results in a sales organization. In it, you will gain the skills and knowledge you need to gather analytics requirements, design and build custom reports and dashboards, and deploy them to your users. Using real-world scenarios, you will discover the tools you need to analyze your key sales metrics, including lead generation, pipeline and trends, closed business,...

(12) Intermediate 18 and older
No upcoming schedules

Administration Essentials for Experienced Admins

Global Knowledge

Master Salesforce with custom applications, reporting, and automation. In this course for experienced administrators, you will increase your skills and knowledge about how Salesforce can solve your most pressing business needs. Using real-world scenarios, you will cover extending Salesforce with custom objects and apps, generating complex reports and dashboards, and automating complex business processes to help you work more efficiently with...

(12) Intermediate 18 and older
No upcoming schedules

Installation & Deployment in Microsoft Dynamics CRM2013

ONLC Training Centers

This course is designed for customers who are interested in learning CRM 2013 or CRM 2015. It covers the new features in CRM 2015, but also the important capabilities of Microsoft Dynamics CRM in general. Overview: This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software...

(7) Advanced 18 and older
No upcoming schedules

Marketing Automation in Microsoft Dynamics CRM 2011

ONLC Training Centers

This course introduces you on how to use Microsoft Dynamics CRM to extend the effectiveness of your marketing department and provides context of how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. It also discusses the role of campaign activities and marketing lists in campaigns and discusses how to associate sales literature, target products and price lists with marketing campaigns. ...

(7) Intermediate 18 and older
No upcoming schedules

Service Management in Microsoft Dynamics CRM 2011

ONLC Training Centers

This course introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM. Audience Profile: ...

(7) Intermediate 18 and older
No upcoming schedules

Microsoft Dynamics CRM 2011 Installation and Deployment

ONLC Training Centers @ 1000 Essington Rd, Chicago, IL

This two-day instructor course covers the installation and configuration of Microsoft Dynamics CRM 2011. The course describes the components used within a Microsoft Dynamics CRM 2011 deployment, installation instructions for the Microsoft Dynamics CRM Server, the E-mail Router, Microsoft Dynamics CRM for Office Outlook, how to configure Claims-based authentication and how to implement an Internet-facing deployment. Audience Profile: This course...

(7) Intermediate 18 and older
No upcoming schedules
$1,195
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Installation and Deployment in Microsoft Dynamics CRM

ONLC Training Centers

This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and...

(7) Advanced 18 and older
No upcoming schedules

Workflow & Dialog Process - Microsoft Dynamics CRM 2011

ONLC Training Centers

This training provides students with tools and information to help them better understand how processes can be implemented in Microsoft Dynamics CRM 2011 Audience Profile: This course is intended for Microsoft Dynamics CRM System Administrators and Customizers, as well as Business Managers who want to find out how to automate business processes. After completing this course, students will be able to: Describe the primary benefits and scenarios...

(7) Intermediate 18 and older
No upcoming schedules

Reporting in Microsoft Dynamics CRM 2011

ONLC Training Centers @ 233 S Wacker Dr, Chicago, IL

This one-day instructor-led course, Reporting in Microsoft Dynamics CRM 2011, provides students the information to better understand reporting methods along with more advanced reporting features of Microsoft Dynamics CRM 2011. Audience Profile: This course is intended for Microsoft Dynamics CRM System IT Professionals. The course will also introduce topics and functionality important for developers, but will not cover these topics in depth....

(7) Intermediate 18 and older
No upcoming schedules
$595
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Customer Service in Microsoft Dynamics CRM 2013

ONLC Training Centers

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution...

(7) Intermediate 18 and older
No upcoming schedules

Sales Management in Microsoft Dynamics CRM 2013

ONLC Training Centers

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information. This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating...

(7) Intermediate 18 and older
No upcoming schedules

Building Applications with Force.com (DEV 401)

ExitCertified

This comprehensive hands-on course is a must for new application developers who want to create custom Force.com applications or customize existing Salesforce applications. Participants will learn how to use the declarative “clicks not code” capabilities of the Force.com platform to create new applications, and Visualforce pages and components to create custom interfaces. Skills Gained Build and customize multi-user cloud applications with...

(2) All levels 18 and older
No upcoming schedules

Administration Essentials for Experienced Admins

ExitCertified

This course is for experienced administrators who are ready to increase their skills and knowledge about how Salesforce can solve their most pressing business needs. Using real-world scenarios, Administration Essentials for Experienced Admins covers topics such as extending Salesforce with custom objects and apps, generating complex reports and dashboards, and automating complex business processes to help you work more efficiently and get more from...

(2) All levels 18 and older
No upcoming schedules
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