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Avaya Training Chicago

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Avaya Aura - Orchestration Designer Scripting

ExitCertified

In this course, you learn how to plan for, create, manage, and administer applications (scripts and flows) using the basic script commands and elements in the Orchestration Designer tool, available with Avaya Aura Contact Center - Manager. You will learn to combine commands, intrinsics, and expressions to design and develop Contact Center - Manager applications (scripts and flows), and you will learn scripting through live SIP- and AML-based systems...

(2) All levels 18 and older
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Avaya Communication Server 1000 BARS/NARS (0956)

ExitCertified

This course addresses the minimum programming required to implement dial plan authorization, restrictions, and digit manipulation between multiple Avaya Communication Server (CS) 1000 systems. Through demonstrations, hands-on labs, and classroom discussions, you will learn how to implement public E.164 dialing plans, private Coordinated and Uniform Dialing Plans, and commonly used BARS/NARS features. BARS and NARS provide customers flexible configuration...

(2) All levels 18 and older
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Avaya Aura CM / CM Messaging Embedded Implementation

ExitCertified

Learn to install and test the CM Main Embedded, Simplex, Duplex templates and survivable templates for Avaya Aura Communication Manager Release 6.3 in this course. You will administer the templates on the Avaya S8800 and S8300D servers, G450/G650 gateways, IP endpoints, and public line access. Implementation exercises are supported with additional maintenance and troubleshooting information and references to related courseware and documentation....

(2) All levels 18 and older
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Avaya Communication Server 1000 Dialing/IP Networking

ExitCertified

Voice Over IP (VoIP) technology is an integral part of a cost-effective and practical solution for many customers, because it allows secure communications using industry standards, such as H.323 and SIP signaling, over geographically disbursed IP data networks. In this course, you will learn about Avaya Communications Server (CS) 1000 dialing plan design and configuration requirements for the Call Server, associated H.323 and SIP Gateways on the...

(2) All levels 18 and older
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Avaya Aura Contact Center Administration (3609)

ExitCertified

This course is designed for personnel responsible for administering and managing Avaya Aura Contact Center Administration. In this course, you will learn how to access Contact Center Manager Administration, and configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. You will learn how to configure administrators through the multiple components of Access and Partition Management and how...

(2) All levels 18 and older
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IP Office Platform Technical Basic Implementation

ExitCertified

In this course, you will gain the skills needed to install, administer, and manage the implementation of an IP Office customer solution. Through hands-on labs, you will practice installing and configuring the IP Office system and using the IP Office applications. Skills Gained: IP Office 500V2 hardware and software components Configuration settings using IP Office Manager IP Office 500V2 Editions and the different Server Editions Installation...

(2) Beginner 18 and older
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