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Avaya Aura Communication Manager and CM Messaging

at Global Knowledge - Schaumburg

(58)
Course Details
Price:
$3,795
Start Date:

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Location:
Schaumburg, Suburbs
1500 McConnor Pkwy Ste 500
At N Meacham Rd
Schaumburg, Illinois 60173
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Description
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this avaya training:

Learn about troubleshooting and maintenance in this course. You will focus on Communication Manager Release 6.3 and the complementary Avaya Aura products: Communication Manager Messaging, Utility Server, and System Platform.

Topics you will cover include:
  • Maintaining Communication Manager firmware, software, and service packs.
  • Managing the backup and restore function.
  • Diagnosing and troubleshooting hardware faults, software alarms, and events.
Lab exercises simulate common hardware and software fault conditions providing you an opportunity to troubleshoot those faults as well as common administration problems. Related courseware references and embedded documentation supplement your training.

WHAT YOU'LL LEARN
  • How CM interacts with the two platforms it is available with in version 6.3 FP4.
  • Digit treatment, call processing, and call routing of incoming and outgoing calls through CM.
  • Analyze the H.323 umbrella applied to CM, codecs, and direct and intervening network regions.
  • How CM deals with ISDN T1/E1 trunk interfaces, signaling groups and trunk groups according to standards.
  • Collect, manage, and analyze fault data.
  • Generate and interpret reports and log files.
  • Monitor and interpret status and fault indicators.
  • Isolate, troubleshoot, and clear faults/alarms.
  • Test and monitor hardware and software connections using application-specific and command line diagnostic tools.
  • Backup and restore from Communication Manager and System Platform to all supported media, including troubleshooting failed backups/restores.
  • Identify Network Related issues beyond CM control.
  • CM Server upgrades and updates across its various offers.
  • Data types that are backed up for CM, CMM, and System Platform.
  • Access CMM internal architecture and its coexistence with CM in the CM server.
  • Access and enable CMM with Desktop Messaging.
  • Create a privileged login account and a subscriber mailbox.
  • Create an automated attendant.
  • Configure Enhanced List Application (ELA).
  • Diagnose voice equipment issues and resolutions.

PREREQUISITES
  • Avaya Media Servers and Gateways Implementation Workshop Labs (ATC00838VEN)*
  • Avaya Aura CM Architecture, Protocols, and Features (ATU01730WEN)*
WHO SHOULD ATTEND
  • Avaya associates.
  • Business partners.
  • Resellers with Avaya Aura Communication Manager and Communication Manager Messaging support responsibilities

Still have questions? Ask the community.

Refund Policy
Notice of cancellation must be submitted 16 business days prior to class.

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Reviews of Classes at Global Knowledge (12)

School: Global Knowledge

Global Knowledge

Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate...

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