Discover Classes. Earn Rewards.
Supporting and Troubleshooting Windows 10 - 10982 is unfortunately unavailable

Thankfully we have 12 other Windows Classes for you to choose from. Check our top choices below or see all classes for more options.

Supporting and Troubleshooting Windows 10 - 10982

at ONLC Training Centers - Schaumburg

(7)
Course Details
Price:
$2,795
Start Date:

This class isn't on the schedule at the moment, but save it to your Wish List to find out when it comes back!
If you're enrolled in an upcoming date, this simply means that date has now sold out.

Location:
Schaumburg, Suburbs
1320 Tower Rd 1st Fl
At N Wiley Rd
Chicago, Illinois 60173
(Map)
Important:
All classes are live, hands-on training via remote instructor.
Description
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 7

What you'll learn in this windows training:

Overview
This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

Audience profile
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Prerequisites
Before attending this course, students must have:
  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.
At course completion
After completing this course, students will be able to:
  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.
Course Outline

Module 1: Implementing a Troubleshooting Methodology
This module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.

Lesson
  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools
Lab : Implementing a Troubleshooting Methodology
  • Implementing a Troubleshooting Methodology
Lab : Using Troubleshooting Tools for Windows 10
  • Using Troubleshooting Tools
Module 2: Troubleshooting Startup Issues
This module explains how to enable students to troubleshoot startup issues and OS services on a computer with Windows 10 installed. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).

Lesson
  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives
Lab : Troubleshooting Startup Issues
  • Resolving a Startup Problem (1)
  • Resolving a Startup Problem (2)
  • Resolving a Startup Problem (3)
Lab : Recovering BitLocker-Encrypted Drives
  • Recovering a BitLocker-Encrypted Drive
  • Creating a New BitLocker Password
Module 3: Troubleshooting Hardware and Device Drivers
This module explains how to enable students to resolve issues related to device drivers and hardware devices.

Lesson
  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry
Lab : Troubleshooting Device Driver Issues
  • Resolving Hardware Issues
  • Configuring Group Policy Settings to Control Device Installation
  • Adding a Missing Device Driver to a Driver Store
  • Reverting a Problematic Device Driver
Lab : Troubleshooting Hardware Issues
  • Diagnosing Memory
  • SynTroubleshooting and Repairing Failed Disk Redundancychronizing Settings between Devices
  • Accessing Data on a Foreign Volume
Module 4: Troubleshooting Remote Computers
This module covers how to troubleshoot a remote Windows 10 computer by using Remote Desktop (RD), Windows Remote Assistance and Windows PowerShell remoting.

Lesson
  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell
Lab : Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance
  • Using Remote Desktop
  • Using Remote Assistance
Lab : Troubleshooting Remote Computer by using Windows PowerShell
  • Using Windows PowerShell Remoting
Module 5: Resolving Network Connectivity Issues
This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.

Lesson
  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Troubleshooting Name Resolution
Lab : Resolving Network Connectivity Issues
  • Resolving a Network Problem (1)
  • Resolving a Network Problem (2)
  • Troubleshooting a Wireless Network
Lab : Resolving Name Resolution Issues
  • Resolving a Network Problem (1)
  • Resolving a Network Problem (2)
  • Resolving a Network Problem (3)
Module 6: Troubleshooting Group Policy
This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

Lesson
  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues
Lab : Troubleshooting Group Policy Application Issues
  • Resolving Group Policy Application (1)
  • Resolving Group Policy Application (2)
Lab : Resolving Group Policy Issues
  • Resolving Group Policy Application (1)
  • Resolving Group Policy Application (2)
Lab : Installing and Sharing a Printer
  • Installing and Sharing a Printer
Module 7: Troubleshooting User Settings
This module explains the cause of sign in problems in order to detect the issues and how to troubleshoot them.

Lesson
  • Troubleshooting Sign In Issues
  • Troubleshooting the Application of User Settings
Lab : Trobleshooting Sign in Problems
  • Resolving Sign in Problem (1)
  • Resolving Sign in Problem (2)
  • Resolving Sign in Problem (3)
Lab : Troubleshooting the Application of User Settings
  • Resolving Folder Redirection Problem
  • Resolving Roaming User Profile Problem
Module 8: Troubleshooting Remote Connectivity
This module explains how to troubleshoot remote connectivity issues when a virtual private network (VPN) or DirectAccess is used.

Lesson
  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess
Lab : Troubleshooting VPN Connectivity
  • Troubleshooting VPN Connectivity (1)
  • Troubleshooting VPN Connectivity (2)
Lab : Configuring and Troubleshooting DirectAccess
  • Configuring and Verifying DirectAccess Client-Side Settings
  • Troubleshooting DirectAccess
Module 9: Troubleshooting Resource Access Within a Domain
This module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.

Lesson
  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues
Lab : Troubleshooting File Access Issues
  • Resolving a File Access Issue (1)
  • Resolving a File Access Issue (2)
Lab : Troubleshooting Access to Encrypted Files
  • Recovering Encrypted File
Lab : Troubleshooting Printer Access Issues
  • Resolving a Printer Access Issue (1)
  • Resolving a Printer Access Issue (2)
Module 10: Troubleshooting Resource Access for Non Domain Member Clients
This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.

Lesson
  • Configuring and Troubleshooting Device Registration
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access
Lab : Troubleshooting Resource Access for Clients that are not Domain Members
  • Troubleshooting Device Registration
  • Troubleshooting Work Folders
  • Troubleshooting OneDrive for Business
Module 11: Troubleshooting Applications
This module explains how to troubleshoot application installation issues and problems in the desktop and Windows Store apps.

Lesson
  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Access to Company Web Applications
Lab : Troubleshooting Desktop Apps
  • Troubleshooting AppLocker Policy Application
  • Troubleshooting Application Compatibility issue
Lab : Troubleshooting Access to Company Web Applications
  • Troubleshooting Internet Explorer Issue
  • Troubleshooting Microsoft Edge Issue
Module 12: Maintaining Windows 10
This module explains how to troubleshoot activation issues and performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.

Lesson
  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Performance
  • Applying Applications and Windows Updates
Lab : Monitoring and Troubleshooting Performance
  • Troubleshooting a Performance Problem (1)
  • Troubleshooting a Performance Problem (2)
  • Troubleshooting a Performance Problem (3)

Module 13: Recovering Data and Operating System
This module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.
Lesson
•File Recovery in Windows 10
•Recovering an OS
Lab : Recovering Data
•Recovering Data from Azure Backup
•Recovering Deleted File by Using File History
Lab : Provisioning Computer to Comply with Company Standards
•Provision Computer to Comply with Company Standards

Still have questions? Ask the community.

Refund Policy
Student cancellation requests made 14 calendar days or less before the class starts will be charged 100% of the course fee and are not entitled to a refund. The student has one (1) opportunity to use our Make-Up policy to have those funds applied to a later class date.

Map

Google Map

ONLC Training Centers

All classes at this location

Start Dates (0)

This class isn't on the schedule at the moment, but save it to your Wish List to find out when it comes back!

Similar Classes

Benefits of Booking Through CourseHorse

Booking is safe. When you book with us your details are protected by a secure connection.
Lowest price guaranteed. Classes on CourseHorse are never marked up.
This class will earn you 27950 points. Points give you money off your next class!
Questions about this class?
Get help now from a knowledge expert!
Questions & Answers (0)

Get quick answers from CourseHorse and past students.

Reviews of Classes at ONLC Training Centers (4)

School: ONLC Training Centers

ONLC Training Centers

ONLC Training Centers was founded in 1983 when Jim Palic and Andy Williamson left their positions as mainframe programmers with the Dupont Company to start one of the industry's first computer training companies.

Over thirty years and still growing, ONLC Training Centers is one of the the largest privately...

Read more about ONLC Training Centers

CourseHorse Approved

This school has been carefully vetted by CourseHorse and is a verified Chicago educator.

Want to take this class?

Save to Wish List
Booking this class for a group? Find great private group events here

12 Top Choices

Intro to Windows: Getting Started with a Windows PC

This class is temporarily being offered remotely.

at Accelerate Computer Training - Long Beach 200 Pine Ave Ste 280, Long Beach, California 90802

In this three-hour session, you will gain the skills essential to using a Windows-based computer effectively, including working the mouse and keyboard, using the Start menu, working with windows, creating and saving documents, creating new folders and the basics of using software programs and browsing the Web. Prerequisites This class is designed...

Tuesday Jun 9th, 9am - 12pm Pacific Time

Upgrading Your Skills to Windows Server 2016 MCSA

This class is temporarily being offered remotely.

at New Horizons Learning Group LA - Anaheim 1900 S State College Blvd Ste 100, Anaheim, California 92806

This course explains how to implement & configure new Windows Server 2016 features. This course is for IT professionals who want to upgrade their technical skills from Windows Server 2008 or Windows Server 2012 to Windows Server 2016. Who Should Attend This course is for IT professionals who are experienced Windows Server 2012 or Windows Server...

Monday Jun 15th, 6am - 2pm Pacific Time

  (5 sessions)
$2,975

5 sessions

Automating Administration with Windows PowerShell

This class is temporarily being offered remotely.

at New Horizons Learning Group LA - Anaheim 1900 S State College Blvd Ste 100, Anaheim, California 92806

This course provides students with the fundamental knowledge and skills to use Windows PowerShell 4.0 for administering and automating administration of Windows based servers. Who should attend This course is intended for IT Professionals already experienced in general Windows Server and Windows Client administration or already experienced in administering...

Monday Jun 8th, 6am - 2pm Pacific Time

  (5 sessions)
$2,975

5 sessions

Supporting and Troubleshooting Windows 10

This class is temporarily being offered remotely.

at New Horizons Learning Group LA - Online Virtual Class, Online, California 00000

This course is designed to provide students with the knowledge & skills required to support & troubleshoot Windows 10 PCs & devices in a Windows Server domain environment. Who Should Attend The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10...

Monday Jul 6th, 6am - 2pm Pacific Time

  (5 sessions)
$2,975

5 sessions

Upgrading to Windows 10: What's New and Important

This class is temporarily being offered remotely.

at Accelerate Computer Training - Long Beach 200 Pine Ave Ste 280, Long Beach, California 90802

In this three-hour session, you will learn what is new and important in Windows 10, including the redesigned Start Menu, Notification area, Action Center, Cortana search, and OneDrive online storage. You will also learn useful tips for working with windows, applications and web browsers, as well as ways to customize your Windows 10 PC, along with...

Wednesday Jul 8th, 1pm - 4pm Pacific Time

Windows 10 for End Users

This class is temporarily being offered remotely.

at Certstaffix Training - Downtown 355 S Grand Ave Ste 2450, Los Angeles, California 90071

Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 10 interface. This course will help you to define what a PC is, and familiarize you with the Windows 10 user interface and its basic capabilities. In this course, you will...

Wednesday Jul 22nd, 7am - 2pm Pacific Time

Windows 10 for End Users

This class is temporarily being offered remotely.

at Certstaffix Training - Near North Side 205 N Michigan Ave Ste 810, Chicago, Illinois 60611

In this course, learn how to navigate and use the most unified version of Windows in Microsoft’s history, whether it’s on your phone, tablet or desktop computer. Whether you have just bought your first windows phone, tablet, computer, laptop or are a keen computer user who has just upgraded to Windows 10, this course will provide you with a firm...

Wednesday Jul 22nd, 9am - 4pm Central Time

Windows 10 for End Users

This class is temporarily being offered remotely.

at Certstaffix Training - Largo 1300 Caraway Ct Ste 200, Largo, Maryland 20774

Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 10 interface. This course will help you to define what a PC is, and familiarize you with the Windows 10 user interface and its basic capabilities. In this course, you will...

Wednesday Jul 22nd, 10am - 5pm Eastern Time

Windows 10 for End Users

This class is temporarily being offered remotely.

at Certstaffix Training - Flatiron 276 5th Ave Ste 704, New York, New York 10001

Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 10 interface. This course will help you to define what a PC is, and familiarize you with the Windows 10 user interface and its basic capabilities. In this course, you will...

Wednesday Jul 22nd, 10am - 5pm Eastern Time

Windows 10 for End Users

This class is temporarily being offered remotely.

at Certstaffix Training - Burlington 67 S Bedford St Ste 400 W, Burlington, Massachusetts 01803

Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 10 interface. This course will help you to define what a PC is, and familiarize you with the Windows 10 user interface and its basic capabilities. In this course, you will...

Wednesday Jul 22nd, 10am - 5pm Eastern Time

Microsoft Windows

This class is temporarily being offered remotely.

at Computer Training Source, Inc. - Near North Side 420 N Wabash Ave Ste 203, Chicago, Illinois 60611

In this class, students will learn how to use Microsoft Windows efficiently. The majority of computers today use Microsoft Windows. Therefore, a solid understanding of Windows is necessary before learning other programs. In our Introduction to Windows class we will resize windows, navigate the desktop and use online help. We will customize Windows,...

Thursday Jul 23rd, 9am - 4pm Central Time

Microsoft Windows

at Discovery Center - Irving Park 4318 N Elston Ave 2nd Fl, Chicago, Illinois 60641

Learn to navigate your way around Windows, the Basics before you tackle any program today. It's a must for anyone working in the computer job market today. You'll be introduced to: Making Shortcuts for your desktop Windows Explorer  Dropping & Dragging  How to change to a left-handed mouse  Using Wordpad & Notepad ...

Monday Jul 20th, 6:30pm - 9:30pm Central Time

  (2 sessions)
$119

2 sessions

Loading...