Learn how to effectively manage a unified contact center in Chicago through comprehensive classes covering call management, customer service techniques, and technology integration.
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Cisco Unified Contact Center Enterprise Administration (UCCE-A) is a 5-day instructor-led course that helps prepare learners to administer the Cisco Unified CCE v11.5 solution. This course will provide the student with the basic knowledge to understand the Cisco Unified CCE deployment solution and requirements for basic ACD and IVR configurations to include using ICM Configuration Manager and associated utilities, setting up agents, providing for...
Cisco Unified Contact Center Enterprise Administration (UCCE-A) is a 5-day instructor-led course that prepares learners to administer the Cisco Unified CCE v11.5 solution. This course will provide the student with the basic knowledge to understand the Cisco Unified CCE deployment solution and requirements for basic ACD and IVR configurations to include using ICM Configuration Manager and associated utilities, setting up agents, providing for...
This course, Deploying Cisco Unified Contact Center Express (UCCX) v12.x provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration,...
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In this course, the candidate will learn how to write basic to advanced scripting. Candidate will learn most advanced scripting technologies and techniques such as custom queue logic using Get Reporting Statistic steps, custom Select Resource Step logic including custom queue design, as well as VM in Queue, Scheduled Callback scenario's, and XML Web Service consumption using Get HTTP Document steps. A brief summary of the CRS Script Editor steps...
AUCCE1 - Administering Cisco Unified Contact Center Enterprise, Part 1 v10.0 Learn the requirements for performing routine adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements for performing routine adds, moves, and changes in the inbound/outbound...
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