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CTCOLLAB - Troubleshooting Cisco IP Telephony and Video

at Global Knowledge - Schaumburg

(58)
Course Details
Price:
$3,795
Start Date:

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Location:
Schaumburg, Suburbs
1500 McConnor Pkwy Ste 500
At N Meacham Rd
Schaumburg, Illinois 60173
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Description
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this ip training:

This course equips you with the knowledge and skills required to troubleshoot Unified Communications Manager, Cisco VCS-C, Cisco Expressway, and Cisco TelePresence Management Suite. The troubleshooting approach utilizes a multiple site voice and video network. Techniques and procedures for troubleshooting are demonstrated and put into practice for the Cisco Collaboration Solution. Topics include methods for troubleshooting, triage approaches, tools and resources, and logical focused use of tools. Scenarios and trouble tickets will include call setup issues, Intercluster Lookup Service (ILS), mobility features, VCS control and VCS Expressway, as well as media resource and QoS issues.

We have refocused the standard CTCOLLAB labs to give you hands-on experience troubleshooting a realistic North American dial plan to better simulate the environment you work in every day. You will troubleshoot a network with:

  • A different area code deployed simulating the North American Dial Plan (NADP)
  • Variable-length on-net dial plan supporting multiple sites with overlapping extensions
  • Headquarters in North America with multiple branches in North America and Europe
  • Local route groups and global transformations
  • URI dialing
  • Firewall traversal
  • Video conferencing
This course features the following authorized content and software releases:
  • Cisco Course v1.0
  • Cisco Unified Communications Manager Software v10.5
WHAT YOU'LL LEARN:

  • A systematic methodology to troubleshoot Cisco UC systems
  • Knowledge of tools and reports that help isolate UC system problems
  • Use troubleshooting and monitoring tools
  • Troubleshoot common gateway and endpoint registration issues
  • Troubleshoot CUCM availability issues
  • Investigate database replication issues
  • Troubleshoot LDAP integration issues
  • Diagnose and resolve a call setup issue
  • Troubleshoot Endpoint Registration
  • Troubleshoot VCS Control and VCS Expressway Availability Issues
  • Troubleshoot on-net multisite calling issues
  • Investigate off-net calling issues
  • Diagnose and resolve device mobility, extension mobility, and unified mobility issues
  • Troubleshoot TelePresence Management Suite Issues
  • Troubleshoot MTP issues
  • Troubleshoot transcoder issues
  • Troubleshoot issues with audio conferences
  • Troubleshoot issues with video conferences
WHO NEEDS TO ATTEND:
  • Network administrators and network engineers
  • System engineers and field engineers
  • Anyone working toward CCNP Collaboration certification
COURSE OUTLINE:

1. Introduction to Troubleshooting Cisco Collaboration Solutions
2. Cisco Unified Communications Manager Troubleshooting
3. Cisco VCS Control and VCS Expressway Troubleshooting
4. Call Setup Issues
5. ILS and GDPR Issues
6. Cisco Unified Communications Manager Mobility Features
7. Cisco TelePresence Management Suite Issues
8. Voice Quality and Media Resources Issues

LABS:
  • Lab 1: Enhanced - Trouble Tickets: Troubleshooting Gateway and Endpoint Registration Issues
  • Lab 2: Enhanced - Trouble Tickets: Troubleshooting LDAP Integration Issues
  • Lab 3: Enhanced - Trouble Tickets: Troubleshooting Endpoint Registration Issues
  • Lab 4: Enhanced - Trouble Tickets: Troubleshooting LDAP Integration Issues
  • Lab 5: Enhanced - Trouble Tickets: Troubleshooting On-Net Single Site Calling Issues
  • Lab 6: Enhanced - Trouble Tickets: Troubleshooting On-Net Multisite Calling Issues
  • Lab 7: Enhanced - Trouble Tickets: Troubleshooting Off-Net Calling issues
  • Lab 8: Trouble Tickets: Troubleshooting ILS and GDPR
  • Lab 9: Trouble Tickets: Troubleshooting Device Mobility Issues
  • Lab 10: Trouble Tickets: Troubleshooting Extension Mobility Issues
  • Lab 11: Trouble Tickets: Troubleshooting Cisco Unified Mobility Issues
  • Lab 12: Trouble Tickets: Troubleshooting Cisco TMS Issues
  • Lab 13: Trouble Tickets: Troubleshooting Transcoder Issues
  • Lab 14: Trouble Tickets: Troubleshooting Issues with Audio and Video Conferences

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Refund Policy
Notice of cancellation must be submitted 16 business days prior to class.

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School: Global Knowledge

Global Knowledge

Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate...

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