ACUCW2 - Administering Cisco Unified Workspace-Advance

Cisco Course v8.0 | Cisco Unified Communications Manager Software v9.1

This hands-on, exclusive course builds on the foundation provided by Administering Cisco Unified Communications Workspace Part 1: Basic (ACUCW1) and focuses on advanced administration of Cisco Unified Communications Manager (CUCM) v8 and v9. 

In this course, you will learn to build the UC infrastructure, including deploying a variable-length on-net dial plan that supports multiple sites with overlapping extensions.

After learning how to configure the system, you'll discover how the v8 and v9 features (local route groups and global transformations in particular) can simplify the dial plan and prepare for globalization. You will investigate deploying E.164 and explore the challenges that are presented by the North American Numbering Plan (NANP).

You will explore bandwidth management and call admission control tools used to manage calling in a network with multiple sites. You will learn about mobility features, including device mobility, extension mobility, and unified mobility (single number reach), that are used in networks with multiple sites. You will configure hunt lists and learn about Cisco licensing.

What You'll Learn

• Advanced CUCM architecture and terminology
• How the CUCM Service and Platform GUIs and CLI work
• Activate, start, and stop CUCM services
• Configure base CUCM components, such as date time groups, device pools, and Call Manager groups
• Build a dial plan including route patterns, route lists, and route groups supporting both the NANP and dialing in Europe
• Deploy line/device Class of Service using partitions and calling search spaces and translation patterns for call blocking
• Use local route groups and global transformations to simplify your dial plan
• Build a dial plan supporting multiple sites with overlapping extensions
• Investigate globalization and the challenges of the NANP
• Configure advanced Class of Service capabilities such as time of day routing, client matter codes, and forced access codes
• Hunt lists and their configuration
• Use bandwidth management and call admission control tools to control calls between sites
• CUCM mobility features: extension mobility, device mobility, and unified mobility (single number reach)
• Configure presence and BLF
• Set up media resources to use for MOH and conferencing
• Use Enterprise License Manager to manage licenses

Prerequisites
For this advanced administrative course, you should have experience performing basic CUCM administrative tasks, including IP Phone moves, adds, as well as some exposure to the CUCM Administrative GUI. However, an understanding of router configuration is not needed.

Courses that provide the required background:

• ACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic v9.x
• CIPT1 - Implementing Cisco Unified Communications IP Telephony Part 1 v9.x

Follow-On Courses

• CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0
• TVOICE - Troubleshooting UC Systems v8.0