Effective Business Communication

Training Connection

Price:
$350 5 seats left
Start Date:

Tue, Oct 17, 9:00am - 4:30pm

Next start dates (2)

Location:
The Loop
230 W Monroe St Ste 610
Btwn S Franklin & Wells Streets
Chicago, Illinois 60606
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Class Level: Beginner
Age Requirements: 14 and older
Average Class Size: 5

What you'll learn in this communications course:

Students will improve their communication skills with other people in their workplace.

The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.

Learning Objectives:

Upon successful completion of the Business Communication Styles and Techniques:
  • Use different interpersonal communication styles and Techniques
  • Make a Good First Impression
  • Build rapport
  • Ask and Answer Questions
  • Use Nonverbal Communication, Give Feedback, and Empower Employees
  • Communicate with Peers, Supervisors, Subordinate, and Customers/Vendors
  • Promote Ideas and Handle Negotiations
  • Deal with Human Resource Issues
  • Understand how Communication can define a Company's Culture
  • Build a Positive Culture
Detailed Course Outline

Communication Styles and Methods
  • Identify primary and secondary communication styles
  • Communicate using various verbal and non-verbal modes
First Impressions and Building Rapport
  • Identify elements that influence first impressions
  • Build rapport and establish creditability with others
  • Build positive relationships
Building Relationships through Feedback
  • Use paraphrasing effectively
  • Provide positive and constructive feedback in business setting
Communication with Supervisors
  • Identify with types of ineffective supervisors
  • Interact with an ineffective supervisor, promote an idea and accept constructive criticism
Communications with Colleagues and Subordinates
  • Identify guidelines for communicating with colleagues
  • Take steps to apologize to subordinates
  • Use appropriate steps to refuse subordinates requests
  • Dismiss a subordinate
Communicating with Customers and Vendors
  • Respond to customer complaints
  • Reject a vendor contract without rejecting the vendor
  • Address a complaint to a vendor
Organizational Culture
  • Determine the nature of organization culture
  • Use the cultural network to your advantage
  • Identify the elements of physical culture that affect interpersonal communication
  • Identify ways managers can build a positive culture
What's included
  • Business Communication Training Manual
  • Certificate of Course Completion
  • 6 Months FREE Repeat Policy
Students who cancel 5 working days before the start of the class can receive a refund less $100 admin fee. No-shows or cancellations made within 5 working days of the class are not eligible for a refund.
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Training Connection


All classes at this location
Trains CTA - Blue and Red Lines - Monroe Station Walk approximately 4 blocks west on Monroe Street to Franklin Street. CTA - Orange, Pink, Purple and Brown Lines - Quincy station Walk approximately 1.5 blocks north on Wells Street, turn left (west) on Monroe Street, and go to corner of Franklin Street. CTA - Green Line Swap at Clark for Blue line or Roosevelt for Orange line. Metra - Union Station Walk 3 blocks east on West Adams (crossing river). Turn left (North) on Franklin and walk 1 block to Monroe Street.
Start Dates (3)
Start Date Time Teacher # Sessions Price
9:00am - 4:30pm TBD 1 $350
9:00am - 4:30pm TBD 1 $350
9:00am - 4:30pm TBD 1 $350

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Reviews of Classes at Training Connection

(42 Reviews)
5/19/2017
Dalia A.

Attended: Effective Business Communication
This class was amazing. J.P. was such a kind and encouraging teacher. She was well educated, engaging, and tailored the message to my class. I would definitely recommend this class to business professionals, especially young professionals, who need help cleaning up their physical and written communication and presence.

10/14/2015
Katy Ann S.

Attended: Effective Business Communication
Katy Ann S. gave this class 5 out of 5 CourseHorse stars.

10/14/2015
Alexis C.

Attended: Effective Business Communication
Alexis C. gave this class 5 out of 5 CourseHorse stars.

School: Training Connection

Training Connection LLC is a computer and business skills training company.  

Our Training Philosophy

Our main focus is to provide exceptional computer desktop and business skills training. We strive to achieve this by following a 5 cornerstone approach:

1. Our Instructors

Without a doubt our most...

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