Effective Business Communication

Better communication skills (with colleagues and clients) can give an organization a huge competitive advantage

Not only does it help build a positive working environment with fewer grievances and less staff turnover, but it will result in greater efficiency, more creativity and improved problem-solving.

This Business Communication course is designed to help you improve your communication skills with other people in your workplace. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.

Learning Objectives:

Upon successful completion of this course trainees will be able to:

• Understand different communication styles and techniques
• Make a good first impression
• Build rapport with people
• Listen effectively
• Ask and answer questions
• Promote ideas and handle negotiations
• Deliver and receive constructive criticism
• Communicate better with supervisors, colleagues and vendors
• Understand how communication can define a company's culture.

Detailed Course Outline

• First impressions and building rapport
  • The importance of first impressions
  • Communicating to build rapport
  • Building positive relationships
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• Verbal communication skills
  • Listening vs hearing
  • Seven ways to listen better
  • Understanding active listening
  • Sending good signals to others
  • Asking good questions
  • Communicating with power
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• Non-verbal communication skills
  • Body language
  • The signals you send to others
  • It's not what you say, it's how you say it
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• Influencing skills
  • Seeing the other side
  • Building a bridge
  • Giving in without giving up
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• Bringing people to your side
  • A dash of emotion
  • Plenty of facts
  • Bringing it all together
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• Sharing your opinion
  • Using I-messages
  • Disagreeing constructively
  • Building consensus
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• Negotiation basics
  • Preparation
  • Opening
  • Bargaining
  • Closing
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• Communication with supervisors
  • Understanding supervisor styles
  • Tips for communicating with supervisors
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• Communication with Colleagues
  • Guidelines for communicating with colleagues
  • Take steps to apologize to subordinates
  • Use appropriate steps to refuse subordinates requests
  • Delivering and receiving constructive criticism
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• Communication with vendors
  • Reject a contract without rejecting the vendor
  • Address a complaint to a vendor

What's included

• Business Communication Training Manual
• Certificate of Course Completion
• 6 Months FREE Repeat Policy