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Effective Business Communication

at Training Connection - The Loop

(113)
Course Details
Price:
$350 3 seats left
Start Date:

Tue, Feb 11, 9:00am - 4:30pm

Next start dates (2)

Location:
The Loop, Downtown/Loop
230 W Monroe St Ste 610
Btwn S Franklin & Wells Streets
Chicago, Illinois 60606
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Description
Class Level: Beginner
Age Requirements: 14 and older
Average Class Size: 5

What you'll learn in this communications course:

Better communication skills (with colleagues and clients) can give an organization a huge competitive advantage

Not only does it help build a positive working environment with fewer grievances and less staff turnover, but it will result in greater efficiency, more creativity and improved problem-solving.

This Business Communication course is designed to help you improve your communication skills with other people in your workplace. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.


Learning Objectives:

Upon successful completion of this course trainees will be able to:

  • Understand different communication styles and techniques
  • Make a good first impression
  • Build rapport with people
  • Listen effectively
  • Ask and answer questions
  • Promote ideas and handle negotiations
  • Deliver and receive constructive criticism
  • Communicate better with supervisors, colleagues and vendors
  • Understand how communication can define a company's culture.

Detailed Course Outline

  • First impressions and building rapport
    • The importance of first impressions
    • Communicating to build rapport
    • Building positive relationships

  • Verbal communication skills
    • Listening vs hearing
    • Seven ways to listen better
    • Understanding active listening
    • Sending good signals to others
    • Asking good questions
    • Communicating with power

  • Non-verbal communication skills
    • Body language
    • The signals you send to others
    • It's not what you say, it's how you say it

  • Influencing skills
    • Seeing the other side
    • Building a bridge
    • Giving in without giving up

  • Bringing people to your side
    • A dash of emotion
    • Plenty of facts
    • Bringing it all together

  • Sharing your opinion
    • Using I-messages
    • Disagreeing constructively
    • Building consensus

  • Negotiation basics
    • Preparation
    • Opening
    • Bargaining
    • Closing

  • Communication with supervisors
    • Understanding supervisor styles
    • Tips for communicating with supervisors

  • Communication with Colleagues
    • Guidelines for communicating with colleagues
    • Take steps to apologize to subordinates
    • Use appropriate steps to refuse subordinates requests
    • Delivering and receiving constructive criticism

  • Communication with vendors
    • Reject a contract without rejecting the vendor
    • Address a complaint to a vendor

What's included

  • Business Communication Training Manual
  • Certificate of Course Completion
  • 6 Months FREE Repeat Policy

Still have questions? Ask the community.

Refund Policy
Cancellations: 
Cancellations made more than 5 days before the commencement of the training, qualify for a refund less a $100 administration fee. 
Cancellations made 5 days or less before the commencement of the training, will not be eligible for a refund 
We are not able to offer refunds for no-shows or uncompleted courses.

Rescheduling:
Rescheduling requests made 5 days before the commencement of the training are free. Rescheduling that takes place within 5 days of the commencement of the training will incur a $100 administration fee. We do not charge for student substitutions at any time.

If your student wants to confirm her seat on the future class now, then there is a $100 transfer fee payable. Alternatively, as she may not have been aware of our terms, if she is willing to check back with us 2-3 days before a future class, and provided the class is confirmed to run, we will slot her in and waive the cancellation fee.

Money Back Guarantee
We offer a money back guarantee on our public classes.

If the training does not meet expectations, students can leave the class at the end of Day 1 (or by lunchtime in the case of single day courses) and request a refund. Students have to notify the training center manager before they leave and return all the training materials to qualify for a refund.

We are unable to offer a money back guarantee to students who leave a class later than the times noted above. Students can however still repeat the training (often with a different trainer).

Map

Google Map

Training Connection

All classes at this location

Trains CTA - Blue and Red Lines - Monroe Station Walk approximately 4 blocks west on Monroe Street to Franklin Street. CTA - Orange, Pink, Purple and Brown Lines - Quincy station Walk approximately 1.5 blocks north on Wells Street, turn left (west) on Monroe Street, and go to corner of Franklin Street. CTA - Green Line Swap at Clark for Blue line or Roosevelt for Orange line. Metra - Union Station Walk 3 blocks east on West Adams (crossing river). Turn left (North) on Franklin and walk 1 block to Monroe Street.

Start Dates (3)
Start Date Time Teacher # Sessions Price
9:00am - 4:30pm TBD 1 $350
9:00am - 4:30pm TBD 1 $350
9:00am - 4:30pm TBD 1 $350

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Questions & Answers (2)

Get quick answers from CourseHorse and past students.

Question from Mustafa
How long this class?
Answer from Brenda L. CourseHorse StaffCourseHorse Staff
Hi Mustafa, this class is for a day, from 9 am to 4:30 pm. Hope this helps!
Answer
Cancel
Question from Anonymous
Is this class suitable for young professionals? I wonder at the 14 year minimum age requirement. Thanks.
Answer from Brenda L. CourseHorse StaffCourseHorse Staff
Hi there! This class is aimed at young professionals. Training Connection doesn’t have any younger people attending. Hope this helps!
Answer
Cancel

Reviews of Classes at Training Connection (113)

(113 Reviews)
Effective Business Communication
Reviewed by Dalia A. on 5/19/2017
This class was amazing. J.P. was such a kind and encouraging teacher. She was well educated, engaging, and tailored the message to my class. I would definitely recommend this class to business professionals, especially young professionals, who need help cleaning up their physical and written communication and presence.
Effective Business Communication
Reviewed by Jorge D. on 10/18/2019
Effective Business Communication
Reviewed by LINH V. on 8/13/2019
Effective Business Communication
Reviewed by Ruby P. on 8/10/2019
Effective Business Communication
Reviewed by Flore L. on 8/9/2019
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School: Training Connection

Training Connection

Training Connection LLC is a computer and business skills training company.  

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Our main focus is to provide exceptional computer desktop and business skills training. We strive to achieve this by following a 5 cornerstone approach:

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