Discover Classes. Earn Rewards.

Assertiveness Training for Managers is unfortunately unavailable

Thankfully we have 12 other Self Improvement Classes for you to choose from. Check our top choices below or see all classes for more options.

Wellness Art Workshop

Muze Arts @ 1624 W Grand Ave, Chicago, IL

Delve into the art therapy process, where creativity becomes a channel for self-care, internal healing, and connection with both your inner self and others.Regardless of artistic experience, this confidential and nonjudgmental space invites everyone to explore, heal, create, turn inward, and connect with a supportive community under the expert guidance of our dedicated therapist.

All levels 18 and older

The 5 Choices to Extraordinary Productivity

American Management Association @ 205 N Michigan Ave , Chicago, IL

Discover the secrets to maximizing productivity and achieving extraordinary results in the workplace with this seminar provided by the American Management Association. Learn how to make clear decisions, manage your attention and energy, and create a personalized system for achieving high-impact goals. Take control of your productivity and unlock your full potential.

(5) All levels 21 and older
$2,595

2 sessions

Gift it!

Expanding Your Influence: Understanding the Psychology

American Management Association @ 205 N Michigan Ave , Chicago, IL

Learn the secrets of persuasion in any business interaction with the two-day influencer training offered by American Management Association. Discover the psychological triggers that prompt others to say yes, and unlock persuasion techniques that most people don't even know exist. Gain the skills to choose the best principle for any situation and protect yourself from unethical behavior.

(5) All levels 21 and older
$2,695

2 sessions

Gift it!

Assertiveness Training for Women in Business

American Management Association @ 205 N Michigan Ave , Chicago, IL

Gain the assertiveness skills and techniques necessary to thrive in the business world at a renowned institution. Develop a powerful voice and command respect with AMA's three-day seminar designed specifically for women in business. Don't miss this opportunity to enhance your communication skills and overcome obstacles to assertiveness.

(5) All levels 21 and older
$2,595

2 sessions

Gift it!

Improving Employee Well-Being in Your Organization

American Management Association @ 205 N Michigan Ave , Chicago, IL

Discover the keys to building a healthier, more engaged workforce in this course from the American Management Association. Gain insights on creating a holistic wellness program, overcoming obstacles, and maximizing the impact of your organization's well-being initiatives. Empower your leaders to drive organizational health and make employee well-being a top priority.

(5) Beginner 21 and older
$2,595

2 sessions

Gift it!
See all Self Improvement classes Chicago

Assertiveness Training for Managers

  • All levels
  • 21 and older
  • $2,795
  • 205 N Michigan Ave , Chicago, IL
  • 22 hours & 30 minutes over 3 sessions
Assertiveness Training for Managers
Sold Out

Start Dates (0)

  • $2,795
  • American Management Association @ 205 N Michigan Ave 10th floor, Chicago, IL 60601
  • 22 hours & 30 minutes over 3 sessions
Showing 10 of 0

Class Description

Description

What you'll learn in this self improvement class:

Mastering assertiveness skills can do a lot more than just help win arguments. If you want your managers to enhance their leadership stature and persuade others to help reach their goals, Assertiveness Training for Managers is an important first step.

Assertiveness Training for Managers gives your managers the opportunity to learn how their behavior style impacts their overall performance as a manager. They’ll take stock of their current assertiveness skills and learn how they can improve them for a more effective approach. Using the behavior modeling approach toward assertiveness training, this seminar teaches managers how to employ assertiveness skills to take control of a situation without alienating others.

Who Should Attend

Experienced managers and seasoned professionals with four or more years of experience who want to build their strengths, resolve conflicts smoothly and exercise greater influence on others.

How will you benefit

  • Improve communication by using assertive-responsive skills
  • Acquire a more polished and powerful communication style and let your leadership ability emerge
  • Tap other people’s resources to get the job done
  • Empower yourself and your staff
  • Exercise greater influence on others

What You will cover:

  • How your perceptions determine your reactions
  • Operating consciously vs. unconsciously
  • Guidelines for achieving your objectives through assertive-responsive behavior
  • Developing your own self-improvement plan
  • Using assertive-responsive techniques to identify what you want—and then go after it

Outline

Learning Objectives

  • Tune-In to Thoughts and Feelings and Use Them as a Resource
  • Grow Conscious of Behavior and Make Appropriate Choices
  • Gain Insight into the Impressions You Make

Conscious Communication

  • Describe Examples of Conscious and Unconscious Communication
  • Explain the Thoughts-Feelings-Behaviors Model and Its Importance for Understanding and Controlling Your Communication
  • Define Beliefs and  Describe Their Role in Your Communication
  • List the Factors That Can Help You Become a Flexible Communicator, Responding Appropriately to Different Situations

The ASSERTIVE/RESPONSIVE Model

  • List the Four Quadrants in the ASSERTIVE/RESPONSIVE Model and Describe Their Corresponding Behaviors and Attitudes
  • Explain the Human Needs and Beliefs That Drive Individuals into One Mode of Behavior or Another

Trying on the Model

  • Identify Statements as ASSERTIVE, RESPONSIVE, AGGRESSIVE or NON-ASSERTIVE as Well as Those That Erode Self-Esteem
  • Formulate Your Own Assertive and Responsive Statements Using Each Skill Discussed, and Respond Appropriately to the Statements of Other Participants
  • Employ These Communication Strategies to Reach Consensus in a Team
  • Use a Positive Feedback Discipline in Your Teamwork

ASSERTIVE/RESPONSIVE Skill Building

  • More Complex Content
  • More Complex Team Challenges

Listening Responsively

  • Use Your Assertive Skills to Clearly Stake Out a Position Without Becoming Aggressive
  • Explore Another Person’s Position and Demonstrate Complete Understanding of the Opposing View

Emotions and Conflict

  • Identify Your Own Emotional Triggers and Better Recognize Those of Others
  • Describe Your “Personal Zone of Control”
  • Be Prepared to Manage Conflict
  • Resolving it where cooperation is present and emotions are under control
  • Lowering the emotional temperature where necessary and possible
  • Deciding with confidence to disengage when it is not possible to resolve or deescalate conflict

Communication Styles

  • Analyze a Conversation, Characterize the Statements in It, and Draw Conclusions About the Communication Style Demonstrated
  • Identify the Styles of Others

Your Action Plan

  • Prepare a Plan for Improvement Back on the Job

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at American Management Association (5)

Similar Classes

Benefits of Booking Through CourseHorse

  • Booking is safe. When you book with us your details are protected by a secure connection.
  • Lowest price guaranteed. Classes on CourseHorse are never marked up.
  • This class will earn you 27950 points. Points give you money off your next class!

Questions & Answers (0)

Get quick answers from CourseHorse and past students.

American Management Association

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

Read more about American Management Association

CourseHorse Approved

This school has been carefully vetted by CourseHorse and is a verified Chicago educator.

American Management Association

American Management Association

All classes at this location

Google Map

Give This Course as a Gift Card

  • Thousands of classes
  • No expiration
  • Unique and memorable gifts for any occasion
  • Personalized
  • Explore a passion, gain a new skill, discover a new hobby, engage in a memorable experience
  • Instant delivery
  • Lock in a price with the Inflation Buster Gift Card Price Adjuster™

Buy a Gift Card

Book this Class as a Group Event

Booking this class for a group? Find great private group events

CourseHorse Gift Cards

  • Creative & unique gift for any occasion
  • Thousands of classes & experiences
  • No expiration date
  • Instant e-delivery (or choose a date)
  • Add a personalized message
  • Lock in a price with the Inflation Buster Gift Card Price Adjuster™
Buy a Gift Card
gift card with the CourseHorse logo gift card with the CourseHorse logo
Loading...