Failure to arrive at tour departure location prior to scheduled time without advance notification (no-show) results in forfeiture of payment. Failure to cancel/reschedule tour reservation(s) at least 72 hours in advance results in forfeiture of payment.
All pre-payments for rentals and/or tours are final and non-refundable, no credit on early returns! No Refunds! Late returns are subject to additional charges and late fees. Non-returns or missing parts are subject to costs for replacement of equipment/parts. Damaged equipment is subject to repair and parts costs.
In the event of rain, at tour start time, you may re-schedule your reservation or receive a store credit. To cancel a reservation and receive a store credit or refund, you must submit a written request via email to [email protected] 72 hours prior to reservation date/time. Refunds may take up to 30 days from cancellation date/time.