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Unified Contact Center Training Boston

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Learn how to effectively manage a unified contact center in Boston with classes that cover topics such as customer service techniques, call routing strategies, and advanced reporting and analytics.

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Administering Cisco Unified Intelligence Center (ACUIC)

Sunset Learning Institute @ 303 Wyman St, Waltham, MA

Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments.  CUIC is a comprehensive, end-to-end UCCE/PCCE reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer. Although...

(4) All levels 18 and older
No upcoming schedules
$3,395

3 sessions

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Unified Contact Center Training in Boston are rated 3.8 stars based on 4 verified reviews from actual CourseHorse.com purchasers.

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