Advanced Administration for Unified Communications Manager and Features (AAUCMF) is a 5-day instructor led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and troubleshooting. This course is intended to be a follow-on course to ACUCM+AUC, and combines elements from off-the-shelf courses CVOICE, ICOMM, CIPT 2 and TVOICE as well as additional material developed exclusively by Sunset Learning Institute. The class utilizes Cisco Unified Communications Manager 11.5, and will employ the North American Numbering Plan (NANP). Both SCCP and SIP phones are implemented, as well as both H.323 and SIP gateways.PrerequisitesTo fully benefit from this course, students should have the following prerequisite skills and knowledge:- CCNA Voice or equivalent knowledge, or
- ACUCM+AUC and additional field experience
Course Target Audience:Experienced Unified Communications Engineers Anyone who has attended ACUCM+AUC and needs more training on advanced features and troubleshooting
Course Objectives- Describe CUCM signaling to phones, gateways, and media resources (H.323, SIP, SCCP)
- Configure inbound and outbound call routing in a multisite environment with overlapping DNs
- Configure intersite dialing with PSTN backup using Local Route Groups
- Use class of control to control inbound call flow and permit blocking of inbound calls
- Implement Survivable Remote Site Telephony for both SCCP and SIP devices
- Implement intersite and intercluster Call Admission Control and intersite Automated Alternate Routing
- Implement DSP hardware media resources
- Implement Tail-End Hopoff (TEHO)
- Configure Extension Mobility, Unified Mobility (Single Number Reach and Mobile Voice Access), and Device Mobility
- Use CUCM Tools such as the Real Time Monitoring Tool to Monitor and perform basic Troubleshooting
- Deploy new CUCM 10.x Features such as Native Call Queuing, Intercluster CAC and Deterministic Codec Selection
- Generate and Read Trace Files for SCCP, SIP and H.323 Call Setup and Resource Allocation
Course OutlineModule 1: Review of CUCM and Overview of New Features
Module 2: Understanding End-User Implementation Options
- Lesson 1: Implementing End Users in CUCM Including LDAP Integration
- Lesson 2: Review of Cisco IP Phones and SCCP and SIP Signaling
- Lesson 3: Universal Device and Line Templates and Feature Group Templates
Module 3: Dial Plan Architecture
- Lesson 1: H.323 and SIP Protocols and Signaling
- Lesson 2: Local Route Groups
- Lesson 3: Inbound Calls Routing in a Multisite Environment
- Lesson 4: Implementing Survivable Remote Site Telephony
- Lesson 5: Implementing Cisco Unified SCCP SRST
- Lesson 6: Implementing SIP SRST
- Lesson 7: Implementing Communications Manager Express in SRST Mode
Module 4: Intersite and Intercluster Calling Architecture and Features
- Lesson 1: Locations-Based Call Admission Control and AAR
- Lesson 2: Media Resource Implementation (DSPs)
- Lesson 3: Native Call Queuing
- Lesson 4: Configuring Intercluster Enhanced Locations Call Admission Control
- Lesson 5: Configuring Tail End Hop Off
Module 5: Implementation of Features and Applications for Multisite Deployments
- Lesson 1: Implementing Cisco Extension Mobility
- Lesson 2: Configuring Cisco Unified Mobility
- Lesson 3: Implementing Device Mobility
Module 6: Tools & Troubleshooting
- Lesson 1: BAT Tips and Tricks
- Lesson 2: Planning Firmware Upgrades
- Lesson 3: Reading Common Voice IOS Debug Output
- Lesson 4: Reading RTMT Trace Files
Labs:
- Lab 2-0: Preparing the Lab Environment
- Lab 2-1: Configuring LDAP Integration
- Lab 2-2: Implementing Site-Specific Device Pools
- Lab 2-3: Building SCCP Phones using the Self-Provisioning IVR
- Lab 2-4: Building SIP Phones
- Lab 3-1: Implementing Basic Multisite Connections
- Lab 3-2: Building Line/Device Class of Service
- Lab 3-3: Implementing Call Routing in a Multisite Environment
- Lab 3-4: Configuring Inbound Calling in a Multisite Environment
- Lab 3-5: Implementing SCCP and SIP SRST
- Lab 4-1: Implementing CAC and AAR
- Lab 4-2: Implementing Media Resources
- Lab 4-3: Configuring Hunting with Native Call Queuing
- Lab 4-4: Configure Intercluster Dialing over a SIP Intercluster Trunk
- Lab 4-5: Configure Intercluster Locations-Based Call Admission Control
- Lab 4-6: Implementing Tail-End Hopoff (TEHO)
- Lab 5-1: Configure Extension Mobility
- Lab 5-2: Configure Device Mobility
- Lab 5-3: Configuring Cisco Unified Mobility
- Lab 6-1: BAT Tips and Trick
- Lab 6-2: Planning Firmware Upgrades
- Lab 6-3: Reading Common Voice IOS Debug Output
- Lab 6-4: Reading RTMT Trace Files
Optional Additional Labs:
- Lab A1: Extension Mobility Cross Cluster
- Lab A2: Generating CUCM CAR Tool Reports
Note:Learn for 365 Days!
We believe in a 365-day learning experience that begins immediately, regardless of when you attend your ILT course. At SLI, you get a range of learning opportunities, from instructor-led hands-on training, to self-directed, customizable learning paths based on your environment, your needs, and your level of experience. We provide the tools and options, and you decide what you need, when you need it, and how you want to learn it!
Immediate access to supplemental learning assets that are INCLUDED with your purchase of the above instructor-led training course:
- 365 Days of Access to SLI’s Entire Collaboration Video Reference Library (VRL), not just the 5-day class you sign up for (hundreds of searchable, on-demand learning bytes in 5-15-minute videos)
- 365 Days of Unlimited Access to Delta Sessions - What’s Not Covered in Class! (Version Upgrades, Industry Updates, Etc.)
- 365 Days of Unlimited 24x7 Access to SLI's Community - Collaborate with SLI Instructors and Other Members (Monitored Daily by SLI Instructors)
- 365 Days of Unlimited Access to Interactive neXTpertise Sessions and other IT Resources with SLI Instructors (featured hot topics, exam prep, etc.)
- Unlimited Access to Hosted Webinars and All Previously Recorded Sessions
- Unlimited Access to your Digital Courseware
Benefits:- Training that fits your needs (from high intensity to small learning bytes)
- Build immediate competency - start at time of purchase!
- Gain know-how and skills gaps with limited work disruptions
- Get quick answers to daily challenges - live interaction!
School Notes:
Important:
All Sunset Learning Institute classes are taught in an instructor-led, live virtual environment. This price includes a facility fee of $300 (except Reston,VA or Denver, CO) to allow you to take it in a classroom-type environment. If you prefer to take the class from home, the $300 fee will be waived and refunded.
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