Problem Solving, Corrective Actions and Root Cause Analysis using 8D
Problem solving and Root Cause Analysis (RCA) are a processes designed to help determine the causes of events –typically bad events! Students will learn to treat the cause rather than the symptoms. The methods discussed are used to evaluate the undesirable events and to prevent them from happening again through corrective action.
Course Benefits
Understand the general principles of problem solving and root cause analysis. Aiming corrective measures at root causes is more effective than merely treating the symptoms of a problem. They must be performed systematically to be effective, and conclusions must be backed up by evidence.
Topics Covered:
- What is Root Cause Analysis?
- Defining the problem
- Event and causal factor chart
- The importance of interviews
- Finding the root causes
- Implementing corrective actions
- Reporting
- Major steps in Root Cause Analysis
- Tools to be used
- Root Cause Analysis example
- When to use Root Cause Analysis
- Impediments to Root Cause Analysis
- Implementation – lessons learned
Who Should Attend?
Professionals who are looking to gather the knowledge necessary to determine root causes and how to treat them.