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Conflict Management Training

Name: Conflict Management Training
Start: 2020-05-22T09:00:00-04:00
End: 2020-05-22T17:00:00-04:00
Location: Knowledgehut

at Knowledgehut - Mid Dorchester

(14)

Course Details

Price:

$549

Start Date:

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Booking for 6+?

Location:

Mid Dorchester
69 Boston St
Boston, Massachusetts 02125 (Map)

Important:

Early Bird Price until May 6, $799 thereafter

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Description

Class Level: All levels

Age Requirements: 18 and older

Average Class Size: 25

What you'll learn in this conflict resolution training:

Conflicts are inevitable when people with different personalities and goals are put together to work in the same environment. Quite often, the clash that results leads to extreme anger and animosity, and this can have a very disruptive effect on the entire team. As a leader, you are often called upon to defuse the situation and resolve differences in a collaborative manner, before the situation spirals out of control.

Our one day workshop in Conflict Management and Communication Skills provides you with effective tools to manage stressful situations in the workplace and become a highly successful person and leader. Learn to build conflict resolution techniques that work, and manage complex team dynamics with sensitivity and firmness.
On successful completion of the course, you will receive a Course Completion Certificate from KnowledgeHut with Credits (1 credit per hour of training).

What you will learn:
On completion of this course, participants will be able to:

Understand why conflicts arise
Identify common responses to conflicts in terms of behavior, thoughts and attitude
Explore Aggressive, Passive and Assertive approaches and the consequence of each response
How to deal with difficult team members
Learn effective conflict resolution methods and best practices for managing conflicts
How to build trust and credibility with colleagues and team members
Learn to hold difficult conversations calmly and assertively

Here’s what you will get:

1-day interactive workshop led by experts in the field
Interactive session (questionnaires, open discussions and sharing) between trainer and learners
Think, pair and share for and between group facilitation
Mini lectures by trainer and role plays by learners to highlight the learning lessons
Demonstration by the trainer to break down conflicts and barriers at the workplace
Case studies highlighted and lessons learnt
Group activities and brainstorming sessions
Group project work including debrief sessions after each activity undertaken
Insights and reflections on what has been shared and learnt during the training workshop
Completion certificate will be provided
Downloadable e-book

KEY FEATURES

8-hour interactive and intensive workshop led by industry experts
Downloadable courseware
Role play and case studies for practical understanding
Course completion certification issued by KnowledgeHut
Get the day-to-day tools to be a successful leader and person

CURRICULUM

The training workshop covers the following aspects:

The intention behind every conflict-The cause and effect of the conflict. How did it happen? What were the consequences?
Mindset Change – Why is it important for this change? Changes are needed for progression in life. Get rid of old habits that prevent you from moving ahead. In this millennial generation, cultural differences are inherent. The steps we need to take to fit into this cultural era and adapt to the working environment and varied styles of employees
How to apply the principles leading to conflict resolution and establish a harmonious working environment
The 5-step strategy in implementing the blueprint for Conflict Resolution

The areas that will be examined include:

a. Self-Awareness and Self-Management

Be aware of the working environment around us

b. Emotions

How to Manage Our Emotions Better

c. Conflicting Styles

Why are there conflicting styles and how to manage them and collaborate

d. Conflicting Roles

The similar roles in the organization that cause conflicts

e. Conflicting Resources

Allocation of resources that trigger conflicts and how to manage them

How to build and sustain relationships with your supervisors, colleagues and peers
3 areas to examine:

a. Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment

b.The Mastery of Building Rapport at the Workplace

c.Build Trust and Confidence amongst supervisors, colleagues and peers

Still have questions? Ask the community.

Refund Policy

A) CANCELLATIONS BY THE PARTICIPANT

All Cancellations must be notified over email and the refunds will be provided as below:

Within 24 hours of registration: 100% refund
Less than 10 days to the workshop: No refund. As a courtesy, we could allow you to apply 50% of your payment towards a future training program within one year of the cancellation date.
1-3 days prior to class and no-shows: No refund and no credit.

However, please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding.

Refunds towards cancellations initiated by a customer will take up to 30 days from the receipt of written request for refund.

B) RESCHEDULES BY THE PARTICIPANT

All reschedules must be notified over email and the following rules will apply:

Greater than 10 days to the workshop: Credit to a future workshop
Less than 10 days to the workshop: Credit to a future workshop + 10% (of Standard Course Fee) Reschedule charge

Registrant substitutions may be made at any time.

Please note that if you do not cancel or do not attend, you would not be offered a refund nor will the amount be credited to a future training.

CANCELLATIONS / RESCHEDULES BY KNOWLEDGEHUT

Please Note: KnowledgeHut reserves the right to substitute previously allocated presenters with alternative qualified presenters, if deemed necessary.

KnowledgeHut also reserves the right to cancel or reschedule events in case of insufficient registrations, or if presenters cannot attend due to unforeseen circumstances. You are therefore advised to consult a KnowledgeHut agent prior to making any travel arrangements for a workshop.

In case of a cancellation, you will be notified prior to the start date and will be offered full credit to a future event or a full refund, promptly.

REFUNDS FOR E-LEARNING COURSES

All cancellations must be notified over email and the refunds will be provided as below:

Within 48 hours of registration and before accumulating 30 minutes training: 100% or transfer to another online course
After 48 hours of registration and after accumulating 30 minutes of training: No refund.

Map

Knowledgehut
Mid Dorchester
69 Boston St
Boston, Massachusetts 02125 Mid Dorchester
69 Boston St
Boston, Massachusetts 02125

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Thu, Jan 28

10:00am - 3:30pm Pacific Time

Conflict Management Training

What you'll learn in this conflict resolution training:

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