Mosaic Tile

Cancellation Policy:

Classes are mandated by the State of California to be self-supporting based on student enrollment fees. As such, we reserve the right to cancel any class offering if the minimum number of student enrollments necessary to support it is not achieved. You will be notified no less than the day prior to the start of the first session if an offering will be cancelled and offered either a transfer of your fees to another class offering or a full refund. It is therefore essential that your phone number and email is up-to-date and functional. Refunds will be processed within 20-30 business days of cancellation.

We also reserves the right to change room location and or substitute instructors and will endeavor to contact you via phone and/or email prior to the scheduled meeting time with the updated information.

Transfer Policy:

• To transfer to another class, requests must be made via email at least four business days before the first class meeting.
• Transfer requests will not be granted after the first class meeting.

Please note, approved transfers are a one-time allowance and are subject to our general refund policy for the second class offering.

Refund Policy:

• All requests for refunds or transfers must be made at least four business days before the start of class and are subject to a $20 cancellation fee per class.
• There are no refunds nor transfers granted after four business days prior to class.
• Transfers are limited to once per class.

Important information: Refunds ARE NOT issued for absences nor prorated for late registration. Missed class meetings may not be made up in another class. Class offerings may not be audited.

Please contact us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.