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Microsoft Dynamics CRM Training Los Angeles

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Learn how to master Microsoft Dynamics CRM in Los Angeles with comprehensive classes covering topics such as sales management, customer service, and marketing automation.

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Introduction to Microsoft Dynamics CRM 2015

ONLC Training Centers

This course “Introduction to Microsoft Dynamics® CRM 2015”, is intended to teach the skills needed to perform standard functions within Microsoft Dynamics CRM. This includes features of the application, as well as some “best practices” and some common usage procedures. The intended audience for the course is users who have little or no experience with Microsoft Dynamics CRM or perhaps have some level of experience with other CRM software...

(7) Beginner 18 and older
No upcoming schedules

Sales Management in Microsoft Dynamics CRM 2011

ONLC Training Centers

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information. Audience Profile: This course is designed for new partners and customers of Microsoft Dynamics CRM that want to learn...

(7) All levels 18 and older
No upcoming schedules

Microsoft Dynamics CRM 2011 Customize & Configure

ONLC Training Centers @ 515 S Flower St, Los Angeles, CA

Microsoft Dynamics CRM 2011 Customization and Configuration describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include Security; creation and configuration of entities; design of forms views and charts; auditing and Solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution. Audience...

(7) All levels 18 and older
No upcoming schedules
$1,795

3 sessions

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Service Scheduling in Microsoft Dynamics CRM 2011

ONLC Training Centers

This course discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process. It also discusses how to use service scheduling in situations that have complex scheduling requirements. Audience Profile: This course is designed for new partners and customers of Microsoft Dynamics CRM that want to learn about the available service scheduling features in the...

(7) All levels 18 and older
No upcoming schedules

Installation and Deployment in Microsoft Dynamics CRM

ONLC Training Centers

This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and...

(7) Advanced 18 and older
No upcoming schedules

Administering Microsoft Dynamics CRM 2011

ONLC Training Centers

This two-day course, Administering Microsoft Dynamics CRM 2011, provides individuals with the necessary techniques to plan, develop, apply, and examine administrative tasks within Microsoft Dynamics CRM 2011. Audience Profile: This course is intended for novice and experienced system administrators, implementation consultants, system integrators, technical staff, or support professionals who plan to install and deploy Microsoft Dynamics CRM...

(7) Advanced 18 and older
No upcoming schedules

Customer Service in Microsoft Dynamics CRM 2013

ONLC Training Centers @ 7700 Irvine Center Dr, Los Angeles, CA

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution...

(7) Intermediate 18 and older
No upcoming schedules
$595
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Microsoft Dynamics CRM 2011 Installation and Deployment

ONLC Training Centers

This two-day instructor course covers the installation and configuration of Microsoft Dynamics CRM 2011. The course describes the components used within a Microsoft Dynamics CRM 2011 deployment, installation instructions for the Microsoft Dynamics CRM Server, the E-mail Router, Microsoft Dynamics CRM for Office Outlook, how to configure Claims-based authentication and how to implement an Internet-facing deployment. Audience Profile: This course...

(7) Intermediate 18 and older
No upcoming schedules

Marketing Automation in Microsoft Dynamics CRM 2011

ONLC Training Centers

This course introduces you on how to use Microsoft Dynamics CRM to extend the effectiveness of your marketing department and provides context of how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. It also discusses the role of campaign activities and marketing lists in campaigns and discusses how to associate sales literature, target products and price lists with marketing campaigns. ...

(7) Intermediate 18 and older
No upcoming schedules

Service Management in Microsoft Dynamics CRM 2011

ONLC Training Centers

This course introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM. Audience Profile: ...

(7) Intermediate 18 and older
No upcoming schedules

Workflow & Dialog Process - Microsoft Dynamics CRM 2011

ONLC Training Centers

This training provides students with tools and information to help them better understand how processes can be implemented in Microsoft Dynamics CRM 2011 Audience Profile: This course is intended for Microsoft Dynamics CRM System Administrators and Customizers, as well as Business Managers who want to find out how to automate business processes. After completing this course, students will be able to: Describe the primary benefits and scenarios...

(7) Intermediate 18 and older
No upcoming schedules

Reporting in Microsoft Dynamics CRM 2011

ONLC Training Centers @ 450 N Brand Blvd, Los Angeles, CA

This one-day instructor-led course, Reporting in Microsoft Dynamics CRM 2011, provides students the information to better understand reporting methods along with more advanced reporting features of Microsoft Dynamics CRM 2011. Audience Profile: This course is intended for Microsoft Dynamics CRM System IT Professionals. The course will also introduce topics and functionality important for developers, but will not cover these topics in depth....

(7) Intermediate 18 and older
No upcoming schedules
$595
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Introduction to Microsoft Dynamics CRM 2011

ONLC Training Centers

This one-day instructor-led course provides an introduction to Microsoft Dynamics CRM 2011. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM 2011 courses. The course describes Microsoft Dynamics CRM concepts, the Web interface, the Microsoft Dynamics CRM for Outlook interface, searching, and reporting. Audience Profile: This course is intended for individuals...

(7) Beginner 18 and older
No upcoming schedules

Customization & Configuration in Microsoft Dynamics CRM

ONLC Training Centers @ 7700 Irvine Center Dr, Los Angeles, CA

This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution. Audience Profile: This training is intended for both...

(7) Intermediate 18 and older
No upcoming schedules
$1,795

3 sessions

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Sales Management in Microsoft Dynamics CRM 2013

ONLC Training Centers

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information. This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating...

(7) Intermediate 18 and older
No upcoming schedules
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