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Unified Contact Center Training NYC

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Learn how to efficiently manage and optimize customer interactions in a Unified Contact Center environment with comprehensive training classes in NYC. Develop practical skills in handling phone calls, emails, and live chats, while also gaining a deep understanding of contact center technologies and best practices.

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21 unified contact center classes that have ended
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UCCXD - Deploying Cisco Unified CCX v5.0

ExitCertified

In this course, you'll gain an understanding of Cisco's Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and install the product. Our instructors place major emphasis on the Unified CCX script editing...

(2) Beginner 18 and older
No upcoming schedules

UCCXA- Cisco Unified Contact Center Express Advanced v4

ExitCertified

In this course, you'll build on the knowledge and scripting experience gained in the prerequisite UCCXD course by exploring more advanced techniques in scripting as well as the overall Unified Contact Center Express (CCX) v8functionality. You'll learn to implement features that extend the functionality of Unified CCX using many of the tools available in the Premium version of the product. You will also invoke behaviors that involve web-based applications,such...

(2) Advanced 18 and older
No upcoming schedules

Advanced Contact Center Express Scripting Labs v10.6

ExitCertified

Advanced Contact Center Express Scripting Labs v10.6 (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML,...

(2) Advanced 18 and older
No upcoming schedules
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AUCCE1-Administering Cisco Unified Contact Centr Ent P1

Global Knowledge

AUCCE1 - Administering Cisco Unified Contact Center Enterprise, Part 1 v10.0 Learn the requirements for performing routine adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements for performing routine adds, moves, and changes in the inbound/outbound...

(12) All levels 18 and older
No upcoming schedules

Deploying Cisco Unified Contact Center Express (UCCXD)

Sunset Learning Institute

This course, Deploying Cisco Unified Contact Center Express (UCCXD) provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting,...

(4) All levels 18 and older
No upcoming schedules

Deploying Unified Contact Center Enterprise with CVP

Sunset Learning Institute

Deploying Unified Contact Center Enterprise with CVP (DUCCE) Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course intended for system engineers and customers who will be involved with day-to-day maintenance and installation of the Cisco Unified Contact Center Enterprise (CCE) product deployed in a CVP comprehensive environment. This course gives the learner an understanding of the Unified CCE deployment capabilities,...

(4) All levels 18 and older
No upcoming schedules

Administering Cisco Unified Intelligence Center (ACUIC)

Sunset Learning Institute @ 462 Seventh Avenue, New York, NY

Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments.  CUIC is a comprehensive, end-to-end UCCE/PCCE reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer. Although...

(4) All levels 18 and older
No upcoming schedules
$3,395

3 sessions

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Administering Cisco Contact Center Enterprise (Ccea)

Sunset Learning Institute @ Live Instructor-led Virtual Classroom

The Administering Cisco Contact Center Enterprise is a 4-day course presented to CCE Administration personnel involved with ’Day 2’ support of a CCE solution deployment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound CCE environment. This course is intended for those administering the solution, or who may be responsible for Tier 1 support of the CCE solution. CCEF...

(4) All levels 18 and older
No upcoming schedules
$3,595

4 sessions

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Cisco® Unified Contact Center Enterprise, Part 1 v10.0

New Horizons Computer Learning

Cisco® Administering Cisco® Unified Contact Center Enterprise, Part 1 v10.0 (AUCCE1) Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds,...

(8) Advanced 18 and older
No upcoming schedules

Administering Unified Contact Center Enterprise Part 1

Sunset Learning Institute @ 462 Seventh Avenue, New York, NY

Administering Unified Contact Center Enterprise with CVP Part 1 (AUCCE 1) This is a 5 day instructor-led course intended for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. AUCCE Part 1 course gives the learner an understanding of the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment....

(4) Intermediate 18 and older
No upcoming schedules
$4,195

5 sessions

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Administering Unified Contact Center Enterprise Part 2

Sunset Learning Institute

Administering Unified Contact Center Enterprise with CVP Part 2 (AUCCE 2) This course is an Advanced 5 day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment....

(4) Intermediate 18 and older
No upcoming schedules

Advanced Contact Center Express Scripting Labs (ACCXSL)

Sunset Learning Institute @ Live Instructor-led Virtual Classroom

Advanced Contact Center Express Scripting Labs  (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements.  This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP,...

(4) Advanced 18 and older
No upcoming schedules
$4,195

5 sessions

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Advanced Scripting for Cisco Unified Contact Center

NetCom Learning

During this five day class the students implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Expect to spend time exploring the Agent Desktop Interface, Desktop Administrator and the Desktop Workflow Administrator to invoke behaviors that involve Third Party applications and web based apps like "Web Callback Option" and "Leave a Message...

(16) All levels 16 and older
No upcoming schedules

Deploying Cisco Unified Intelligence Center (DUIC)

Sunset Learning Institute

Deploying Cisco Unified Intelligence Center Plus (DUIC+) is an Implementation and Administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE).    CUIC, as a product, is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer, and at the same time, present a consistent user interface and a common...

(4) Intermediate 18 and older
No upcoming schedules

Administering Cisco Unified Contact Center, Part 2

ExitCertified

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) is a 5 day instructor-led course for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended...

(2) All levels 18 and older
No upcoming schedules

DUCCE - Deploying Unified Contact Center Enterprise

ExitCertified

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course that helps prepare learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. Students will learn enough about...

(2) Intermediate 18 and older
No upcoming schedules

AUCCE2-Administering Cisco Unified Contact Centr Ent P2

Global Knowledge

AUCCE2 - Administering Cisco Unified Contact Center Enterprise, Part 2 v10.0 Learn the requirements for performing complex adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements, resources, and tools required to perform complex adds, moves,...

(12) All levels 18 and older
No upcoming schedules

Deploying Unified Contact Center Enterprise with CVP

Sunset Learning Institute @ 462 Seventh Avenue, New York, NY

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course intended for system engineers and customers who will be involved with day-to-day maintenance and installation of the Cisco Unified Contact Center Enterprise (CCE) product deployed in a CVP comprehensive environment. This course gives the learner an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and troubleshooting...

(4) Intermediate 18 and older
No upcoming schedules
$3,995

5 sessions

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DUCCE - Deploying Unified Contact Center Enterprise v10

Global Knowledge

Learn to deploy the Unified CCE v10.0 solution including installation, deploying HA, and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. In this course, you will learn how to deploy the Unified CCE v10.0 solution including installation, deploying HA, and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing...

(12) All levels 18 and older
No upcoming schedules

Cisco Contact Center Enterprise Fundamentals (CCCEF)

Sunset Learning Institute @ 462 Seventh Avenue, New York, NY

Through targeted instruction and a series of hands on labs, this course will provide students with a fundamental understanding of Cisco Unified Communications and Unified Contact Center Enterprise environment. It introduces students to the basic role and operation of Unified Communications Manager, ICM, CVP and Unity Connection (UC). Target Audience: This course was developed for anyone in the contact center team who would like a better understanding...

(4) Beginner 18 and older
No upcoming schedules
$3,695

5 sessions

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