Discover Classes. Earn Rewards.

CICD - Implementing Cisco Collaboration Devices is unfortunately unavailable

Thankfully we have 131 other Tech Classes for you to choose from. Check our top choices below or see all classes for more options.

Python Programming 2: Advanced Programming Techniques

ONLC Training Centers @ 10940 Wilshire Blvd, Santa Monica, CA

Enhance your expertise in Python with this course designed to equip you with the tools needed to tackle complex programming challenges.

(7) Advanced 18 and older
$995

2 sessions

Gift it!

Qlik Sense Introduction

ONLC Training Centers @ 10940 Wilshire Blvd, Santa Monica, CA

Learn the power of data visualization and analytics with a comprehensive course designed to enhance your skills in the art of transforming raw data into actionable information.

(7) Beginner 18 and older
$895

2 sessions

Gift it!

Ultimate UX™ User Experience Design Immersive

Beach Coders Academy @ 615 N Nash St, El Segundo, CA

Master the art of creating intuitive, functional, and enjoyable products with the Ultimate UX™ User Experience Design Immersive course. Dive deep into the language, theory, and best practices of UX design in this intensive program. Develop your skills through a final project that will become a valuable addition to your portfolio.

All levels 13 and older
$2,477

8 sessions

Gift it!

WordPress Level 1

ONLC Training Centers @ 10940 Wilshire Blvd, Santa Monica, CA

Unlock the power of creating dynamic and engaging websites with WordPress. Elevate your digital presence and master the fundamentals of this widely-used content management system.

(7) Beginner 18 and older
$895

2 sessions

Gift it!

CompTIA Network+ Certification

ONLC Training Centers @ 10940 Wilshire Blvd, Santa Monica, CA

Gain the fundamental skills and concepts needed for a successful career in networking with the CompTIA Network+ Certification course. Expand your knowledge and experience in network troubleshooting, installation, and maintenance. Join us for this high-impact, instructor-led training to enhance your networking skills.

(7) All levels 18 and older
$2,495

5 sessions

Gift it!
See all Tech classes Los Angeles

CICD - Implementing Cisco Collaboration Devices

  • All levels
  • 18 and older
  • $3,795
  • 222 N Sepulveda Blvd, El Segundo, CA
  • 40 hours over 5 sessions

Start Dates (0)

  • $3,795
  • Global Knowledge - Microtek Train Center @ 222 N Sepulveda Blvd Ste 1240, El Segundo, CA 90245
  • 40 hours over 5 sessions
Showing 10 of 0

Class Description

Description

What you'll learn in this unified contact center training:

Learn to maintain and operate a Cisco Unified Communications solution and prepare for the CICD certification exam (210-060).

In this course, you will be given an introduction to maintaining and operating a Cisco Unified Communications solution and its components, including:
  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express
  • Cisco Unity Connection
  • Cisco Unified Communications Manager IM and Presence Service
What You'll Learn
  • Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
  • Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Telephony features supported in Cisco Unified
  • Communications Manager and Cisco Unified
  • Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • How to maintain a Cisco Unified Communications solution
  • Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence
Who Needs to Attend
  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer
Prerequisites
  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications
  • Manager and Cisco Unity Connection
  • ICND1 v2.0 - Interconnecting Cisco Networking Devices, Part 1
  • ICND2 v2.0 - Interconnecting Cisco Networking Devices, Part 2
Follow-On Courses
  • CIVND2 - Implementing Cisco Video Network Devices v1.0
  • CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0
Certification Programs and Certificate Tracks
This course is part of the following programs or tracks:
  • CCNA Collaboration
Why Global Knowledge?
The Global Knowledge CICD lab environment offers a unique, real-world environment for learning how to configure and administer IP telephony, IM, Presence, and voicemail. The CICD class focuses on implementation and administration, offering you a preconfigured environment that has:
  • All necessary services installed and the system setup preconfigured
  • A complete dial plan that uses a SIP trunk to access a simulated PSTN
  • Unity Connection servers that provide voice mail capabilities
  • IM and Presence Servers that provide Cisco Presence capabilities
  • A Microsoft Domain Controller providing DNS, DHCP, Active Directory, and LDAP
The lab environment features a partially configured cluster with HQ, Branch A, and PSTN phones. Our Collaboration courses provide a simulated PSTN, enabling you to gain an understanding of the North American Numbering Plan (NANP) and the concepts associated with a variable-length on-net dial plan supporting multiple sites with overlapping extensions.
  • Deploy Cisco Unified Communications Manager 10.5
  • Deploy Cisco Unified Communications Manager Express 9.1
  • Deploy Cisco Unity Connection 10.5
  • Work with the Disaster Recovery Service
  • Work with Cisco Real Time Monitoring Tool (RTMT)
  • Work with various IP phones and Cisco IP Communicator per student pod
  • Two internal 9951 phones and IP Communicator
  • One test phone allowing students to test outcalling to the PSTN and incoming calling from the PSTN
  • Work with a real dial plan including:
  • 911
  • 3-digit service codes: 411, 511, etc.
  • 7-digit local numbers: 555-1901
  • 10-digit local numbers: 416-777-1901
  • 11-digit long distance numbers: 1-733-802-1901
  • International numbers: 011441902
Our next-generation Cisco Collaboration platform combines the Cisco Unified Computing System (UCS) with a VMware DRS cluster, distributing the load for individual classrooms across 16 UCS B-Series blades provisioned with 1.6 TB of RAM. Taking advantage of the improved performance of the UCS environment, we can deploy additional capabilities while improving classroom performance. Our new UC on UCS lab environment provides enhanced and exclusive labs that you won't find with any other training provider.

Course Outline
1. Cisco Unified Communications Solutions
  • Understanding the Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions
2. Administrator and End-User Interfaces
  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces
3. Call Flows in Cisco Call Control Platforms
  • Understanding Call Flows and Call Legs
  • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
4. Endpoint and End-User Administration
  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options
5. End User Telephony and Mobility Features
  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features
  • 6. Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Unified Communications Manager IM and Presence Service
7. Cisco Unified Communications Solutions Maintenance
  • Providing End-User Support
  • Understanding Cisco Unified Communications Manager Reports
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time
  • Monitoring Tool
  • Monitoring Voicemail in Cisco Unity Connection Understanding the Disaster Recovery System

Refund Policy

You must cancel or reschedule your registration 17 or more business days before the start date of your scheduled class.

Failure to provide the required notification will result in full charge of the course. If a student does not attend a scheduled course without the required prior notification, the full charge of the course will be charged and rescheduling will not be allowed. Within the required notification period, only student substitutions will be permitted.

Rescheduling is permitted at any time with 17 or more business days' notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Reviews of Classes at Global Knowledge (12)

Benefits of Booking Through CourseHorse

  • Booking is safe. When you book with us your details are protected by a secure connection.
  • Lowest price guaranteed. Classes on CourseHorse are never marked up.
  • This class will earn you 37950 points. Points give you money off your next class!

Questions & Answers (0)

Get quick answers from CourseHorse and past students.

Global Knowledge

Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate...

Read more about Global Knowledge

CourseHorse Approved

This school has been carefully vetted by CourseHorse and is a verified Los Angeles educator.

Global Knowledge

Global Knowledge

All classes at this location

Google Map

Give This Course as a Gift Card

  • Thousands of classes
  • No expiration
  • Unique and memorable gifts for any occasion
  • Personalized
  • Explore a passion, gain a new skill, discover a new hobby, engage in a memorable experience
  • Instant delivery
  • Lock in a price with the Inflation Buster Gift Card Price Adjuster™

Buy a Gift Card

Book this Class as a Group Event

Booking this class for a group? Find great private group events

Or see all Professional Group Events

Explore group events and team building activities ranging from cooking, art, escape rooms, trivia, and more.

CourseHorse Gift Cards

  • Creative & unique gift for any occasion
  • Thousands of classes & experiences
  • No expiration date
  • Instant e-delivery (or choose a date)
  • Add a personalized message
  • Lock in a price with the Inflation Buster Gift Card Price Adjuster™
Buy a Gift Card
gift card with the CourseHorse logo gift card with the CourseHorse logo
Loading...